APICBASE
Silverware
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About

Apicbase is a cloud based food management platform which helps food service companies like yours to manage their kitchen back-end more efficiently, going from importing ingredients to generating detailed bills of materials, saving you time and money on menu engineering, inventory, procurement and data management. Discover Apicbase, a F&B management platform that gives you total visibility of your back of house so you can grow without compromise. for multi-unit restaurants, hotels, ghost kitchens and large scale catering. 9 modules for operational excellence: - Menu Engineering - Inventory - Procurement - Sales Analytics - HACCP & Tasks - Internal Ordering - Accounting - Production - Menu Planning One platform to run your back of house Get in touch today!

About

Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Restaurant(chains), Hotels, (Airline/Cruise) Catering, Food Producing Companies

Audience

Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Play Video Inventory Management Product Development Procurement View more images or videos

Screenshots and Videos

Play Video Silverware: Advanced Hospitality Technology Silverware: GuestX Silverware: Mobile Device Silverware: Mobile App Silverware: Heartbeat Analytics Dashboard Silverware: Fixed POS View more images or videos

Pricing

$149/month
Pricing depends on the plan and number of outlets.
Free Version Not Supported
Free Trial Not Supported

Pricing

$49.00/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.0 / 5
features 4.8 / 5
design 4.2 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.1 / 5
ease 4.4 / 5
features 4.2 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • - Very fast support from Apicbase - Complete software. Taking care of all aspects - Intuitive front end
  • Our company operates food services in correctional facilities, which is a unique niche. ApicBase has created software that fits ALL of our specific needs because the software is so dynamic. It's also user-friendly. It took me about 2-3 weeks to learn it and use it daily as we do. We are very pleased and thankful for how ApicBase has changed our operations for the better, helping us manage our expenses and raise our profitability.
  • This software pulls together all the essentials around running a restaurant and kitchen. It is incredibly detailed and thorough.
  • API connection with suppliers and register - real time insight food costs - easy build recipes by tagging ingredients - control multiple outlets - staff training with step by step instructions including pictures - support level is high.

Cons

  • - A little expensive for a small company - Only integrations with Dutch and Belgian suppliers
  • No cons so far. ApicBase is still growing and adding features, which is great.
  • The user interface can be improved upon, although it isn't bad. It can just be made a bit more intuitive.
  • Because it works in the cloud, your internet connection should be fast. Loading times are sometimes a bit long. Takes a lot off work building your own database en tweaking it to your perfection. Approx 3 months.

Pros from Real Users

Pros

  • They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me.
  • I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems.
  • I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports.
  • All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on.
  • The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff.
  • Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout
  • All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget.
  • User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support
  • Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

APICBASE
Founded: 2014
Belgium
get.apicbase.com

Company Information

Silverware
Founded: 1992
Canada
www.silverwarepos.com

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Categories

Bill of Materials (BOM) Supported
Catering Supported
Cloud Kitchen Management Supported
Food Service Analytics Supported
Food Service Management Supported
Food Traceability Supported
Inventory Control Supported
Inventory Management Supported
Order Management Supported
Recipe Costing Supported
Restaurant Data Analytics Supported

Categories

Food Service Analytics Supported
Point of Sale Supported
Restaurant Data Analytics Supported
Restaurant Inventory Management Supported
Restaurant Management Supported
Restaurant POS Supported
Show More Features

Catering Features

Banquet Management Not Supported
Billing & Invoicing Supported
Booking Management Not Supported
Calendar Management Not Supported
Contract Management Not Supported
Costing Supported
Customer Database Not Supported
Event Management Not Supported
Facility Management Not Supported
Inventory Management Supported
Kitchen / Menu Management Supported
Order Management Supported
Quote Management Not Supported
Recipe Management Supported
Waitstaff Management Not Supported

Cloud Kitchen Management Features

Branded Mobile App Not Supported
Branded Website Supported
Call Center Panel Not Supported
CRM Not Supported
Feedback Management Not Supported
Inventory Management Supported
Kitchen Display System Supported
Loyalty Management Not Supported
Menu Integration Supported
Multi-Brand Not Supported
Online Ordering Not Supported
Order Management / Tracking Not Supported
Point-of-Sale (POS) Not Supported
Reporting / Analytics Supported
Time Tracking Not Supported

Food Service Management Features

Costing Supported
For Cafeterias Supported
For Healthcare Facilities Supported
Free / Reduced Meals Not Supported
Inventory Management Supported
Menu Planning Supported
Nutritional Analysis Supported
Online Payments / Funding Not Supported
Point of Sale (POS) Supported
Purchasing Supported
Recipe Management Supported
Schools Supported
Tray Tracking Not Supported

Food Traceability Features

CRM Not Supported
Order Management Not Supported
Product Lifecycle Management Supported
Production Management Supported
Quality Control Supported
Recall Management Not Supported
Recipe Management Supported
Traceability Supported
Traceback & Traceforward Not Supported

Inventory Control Features

Allocation Not Supported
Barcoding Supported
Cost Tracking Supported
Forecasting Supported
Item Management Supported
Order Management Supported
Procurement Management Supported
Reorder Management Supported
Serial Number Tracking Supported
SKU / UPC Codes Supported
Supplier Management Supported

Inventory Management Features

Alerts/Notifications Supported
Barcoding / RFID Supported
Forecasting Supported
Inventory Optimization Supported
Kitting Supported
Manufacturing Inventory Management Supported
Mobile Access Not Supported
Multi-Channel Management Supported
Product Identification Supported
Reorder Management Supported
Reporting/Analytics Supported
Retail Inventory Management Supported
Supplier Management Supported
Warehouse Management Supported

Order Management Features

Back Order Management Not Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Supported
Shipping Management Supported
Special Order Management Supported

Recipe Costing Features

Analytics/Reporting Supported
Demand Planning Supported
Inventory Management Supported
Menu Management Supported
Nutrition/Allergen Management Supported
Online Ordering Not Supported
Point of Sale Not Supported
Recipe Management Supported
Show More Features

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Not Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Supported
Food Costing Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Supported
Table Management Supported
Wait List Management Supported
Waitstaff Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Not Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Integrations

7shifts Not Supported
Access Procure Wizard Not Supported
Atlas Direct Tips Not Supported
EasyOrder Supported
Exact Supported
INTELITY Not Supported
LastPOS Supported
Maestro PMS Not Supported
Navi Not Supported
Sage Accounting Supported
Shogo Not Supported
ValueLink Appraisal Management Not Supported
Vectron Supported
Venga Not Supported
WebRezPro Not Supported
Xero Supported
Yellow Dog Inventory Not Supported
eCard Systems Not Supported
me&u Supported
unTill Supported
Show More Integrations
View All 18 Integrations

Integrations

7shifts Supported
Access Procure Wizard Supported
Atlas Direct Tips Supported
EasyOrder Not Supported
Exact Not Supported
INTELITY Supported
LastPOS Not Supported
Maestro PMS Supported
Navi Supported
Sage Accounting Not Supported
Shogo Supported
ValueLink Appraisal Management Supported
Vectron Not Supported
Venga Supported
WebRezPro Supported
Xero Not Supported
Yellow Dog Inventory Supported
eCard Systems Supported
me&u Not Supported
unTill Not Supported
Show More Integrations
View All 28 Integrations
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