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About

Apicbase is a cloud based food management platform which helps food service companies like yours to manage their kitchen back-end more efficiently, going from importing ingredients to generating detailed bills of materials, saving you time and money on menu engineering, inventory, procurement and data management. Discover Apicbase, a F&B management platform that gives you total visibility of your back of house so you can grow without compromise. for multi-unit restaurants, hotels, ghost kitchens and large scale catering. 9 modules for operational excellence: - Menu Engineering - Inventory - Procurement - Sales Analytics - HACCP & Tasks - Internal Ordering - Accounting - Production - Menu Planning One platform to run your back of house Get in touch today!

About

Serving smarter.™ Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurant(chains), Hotels, (Airline/Cruise) Catering, Food Producing Companies

Audience

Restaurants

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$149/month
Pricing depends on the plan and number of outlets.
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.0 / 5
features 4.8 / 5
design 4.2 / 5
support 5.0 / 5

Reviews/Ratings

Overall 1.6 / 5
ease 1.9 / 5
features 1.9 / 5
design 2.2 / 5
support 1.4 / 5

Pros & Cons from Real Users

Pros

  • - Very fast support from Apicbase - Complete software. Taking care of all aspects - Intuitive front end
  • Our company operates food services in correctional facilities, which is a unique niche. ApicBase has created software that fits ALL of our specific needs because the software is so dynamic. It's also user-friendly. It took me about 2-3 weeks to learn it and use it daily as we do. We are very pleased and thankful for how ApicBase has changed our operations for the better, helping us manage our expenses and raise our profitability.
  • This software pulls together all the essentials around running a restaurant and kitchen. It is incredibly detailed and thorough.
  • API connection with suppliers and register - real time insight food costs - easy build recipes by tagging ingredients - control multiple outlets - staff training with step by step instructions including pictures - support level is high.

Cons

  • - A little expensive for a small company - Only integrations with Dutch and Belgian suppliers
  • No cons so far. ApicBase is still growing and adding features, which is great.
  • The user interface can be improved upon, although it isn't bad. It can just be made a bit more intuitive.
  • Because it works in the cloud, your internet connection should be fast. Loading times are sometimes a bit long. Takes a lot off work building your own database en tweaking it to your perfection. Approx 3 months.

Pros & Cons from Real Users

Pros

  • Nothing at all. They sell you a hope of good product, but they cannot deliver. Do not try out anything. They scam your money.
  • It was ok in 2022 and 2023, when there were problems they were able to solve it in a reasonable timeframe.
  • Nothing. They scammed us. Won’t help fix the problem. Thinking that there isn’t really a company there.
  • Analytics is OK, When everything is working, which is rare then it’s pretty cool. But that’s not very often at all
  • Not one single thing. This company is a scam, and they make promises they can not keep. Their POS integrations are faulty and they lack the tech capacity to compete with other aggregators.

Cons

  • Poor communication. no support. Email only. Do not give this company your credit card. They will keep on charging for bad service.
  • Terrible customer service now, there is almost certain you will never get the problem solved in one go and they don’t follow up your case unless you contact them again and again.
  • Company promises you everything and doesn’t actually get any of these things done. They were supposed to set us up on multiple platforms and have it all come to one iPad and none of this happened. We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now. They won’t call back and help at all. Scammers.
  • I have been using it for over a year now (because I don’t have a choice with cloud kitchens). The software is riddled with problems that cause connection errors to 3rd party delivery platforms. Otter support is terrible. It takes them on average 20 minutes just to get the information about what store and brand is being inquired about, even after I have typed all of the information they need, they ask all the same questions over again. Can’t they just re-read the information I just spent 15 minutes typing in the first place? Then they usually have to escalate the problem to someone else who does not respond and the whole process has to start over. I have had 187 tickets submitted only in one year, that is how many problems I have had that required Otter support to fix an issue. I cannot complete simple functions like re-connecting my credentials to a delivery brand without contacting support, Which is always a pain. When connecting to Uber they require a 2FA code and the spend about an hour repeatedly asking for the code over and over and over again. I’ve done this at least 20 times with all my brands. They never proactively reach out if there is a connection error, so if there is something wrong, the only way to know is if you catch it yourself and then reach out to them. There is a glitch in the Otter Order manager if I log in on a web browser I can see other restaurants live orders, and could potentially cancel them or mark them as ready. They are aware of the problem and have done nothing to correct it. Recently, Otter support connected one of my branda to the wrong location, so customers would order in Salt Lake, and they would print in Denver. It was 2 days to get it corrected because Otter support so that bad. I tried to connect with Toast POS a while back and it took 2 months of daily communication to get one of my 7 brands connected. They kept changing the onboarding “specialist” and wouldn’t tell me. The. I would be ghosted, and would have to start the process all over again. 4 times that happened. I finally pulled the plug and went with itsacheckmate and everything was connected ,by myself, within 3 days, no support needed, no 2FA codes needed from Uber. There was a single connection error and they reached out to me about it and then fixed it within a few minutes. With otter they always blame the 3PD provider and make you reach out to them yourself instead of handling it for you. Terrible service.
  • Items unlink from POS for no reason. Customers came in to pick up orders we had no record of Otter blames Square, Door Dash for everything. Expensive. Refusal to admit their mistakes. Lack of customer service.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

APICBASE
Founded: 2014
Belgium
get.apicbase.com

Company Information

Otter
www.tryotter.com

Alternatives

Alternatives

MarketMan

MarketMan

Marketman
JAMIX

JAMIX

Jamix

Categories

Categories

Order Management Features

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Catering Features

Banquet Management
Billing & Invoicing
Booking Management
Calendar Management
Contract Management
Costing
Customer Database
Event Management
Facility Management
Inventory Management
Kitchen / Menu Management
Order Management
Quote Management
Recipe Management
Waitstaff Management

Cloud Kitchen Management Features

Branded Mobile App
Branded Website
Call Center Panel
CRM
Feedback Management
Inventory Management
Kitchen Display System
Loyalty Management
Menu Integration
Multi-Brand
Online Ordering
Order Management / Tracking
Point-of-Sale (POS)
Reporting / Analytics
Time Tracking

Food Service Management Features

Costing
For Cafeterias
For Healthcare Facilities
Free / Reduced Meals
Inventory Management
Menu Planning
Nutritional Analysis
Online Payments / Funding
Point of Sale (POS)
Purchasing
Recipe Management
Schools
Tray Tracking

Food Traceability Features

CRM
Order Management
Product Lifecycle Management
Production Management
Quality Control
Recall Management
Recipe Management
Traceability
Traceback & Traceforward

Inventory Control Features

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
Serial Number Tracking
SKU / UPC Codes
Supplier Management

Inventory Management Features

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Recipe Costing Features

Analytics/Reporting
Demand Planning
Inventory Management
Menu Management
Nutrition/Allergen Management
Online Ordering
Point of Sale
Recipe Management

Integrations

Square POS
me&u
AccessOwl
Caviar
Chocolatey
Deliverect
EasyOrder
Foodetective
Heartland Restaurant
LastPOS
Loyverse POS
Lunchbox
OneDine
Postmates
Restoke
Sharebite
Shopify
Suntek Reporting
Uber Eats
VROMO

Integrations

Square POS
me&u
AccessOwl
Caviar
Chocolatey
Deliverect
EasyOrder
Foodetective
Heartland Restaurant
LastPOS
Loyverse POS
Lunchbox
OneDine
Postmates
Restoke
Sharebite
Shopify
Suntek Reporting
Uber Eats
VROMO
Claim APICBASE and update features and information
Claim APICBASE and update features and information
Claim Otter and update features and information
Claim Otter and update features and information