20X vs. ShiftCare Comparison


20X Crown Software Solutions	ShiftCare	+	+
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Developed to be flexible and configurable with no one business case in mind, our feature-rich debt collection application helps users easily manage their accounts, set up custom payment plans, process billing, issue client invoicing and reports, manage legal judgments, report/analyze their data in custom templates, automate just about any manual process and do it all in a highly efficient and cost-effective way. Key features include account bundling, account-level documents attachments, heavy process automation, client access, trust accounting, credit reporting, consumer self-service tools, and numerous tech integrations. 147 Ratings Visit Website Pocomos Many of our customers have eliminated 8+ hours per day in redundant office work and saved thousands of dollars per month in fuel because of the automations you can leverage with Pocomos and our routing tools. Effortlessly keep track of your one-time and recurring jobs with our job pool and drag-and-drop scheduling tools. See your schedule, complete jobs, sign up new customers, and track chemicals from the convenience of your mobile device. Automate service notifications, follow-up messages, collection notices, review requests, and many other daily tasks to simplify running your business. Post payments, resend emails, upload and send attachments, two-way text, and much more from a powerful customer account. Use our Recruiting, Street-Level Lead Tracking, Area Management, Video Training, and Leaderboards to manage your Door-to-Door efforts. 45 Ratings Visit Website DeskTime DeskTime is a high-performance, automated time tracking and workforce management solution for teams and freelancers. 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About 20X is a popular Nursing and Care Agency Management System specifically created for Nursing Agencies. Using 20X can tremendously increase productivity & profitability of your agency! With 20x, you focus on growing your business while 20x takes care of running your agency! Powerful features to boost productivity Save hundreds of hours of administration time by cutting off time-wasting phone calls, emails and messages: leave it all to the powerful features of 20X! The shift requirements can be instantly matched with the availability of your staff and posted to their app as well as notified to them through the integrated SMS and messaging features of 20X. Save time by creating invoices in one click: 20X handles all shift payments and calculations for you so you don't have to maintain multiple timesheets and spreadsheets. Integrated Staff Payments feature handles payments smoothly and effortlessly. Payment notification PDFs can record deductions, tax, net payments etc.	About ShiftCare’s care management features make it easier for you and your teams to deliver highly personalized support to clients and their families. We’ve made it easy to plan and organize teams, shifts and rosters, helping you deliver a more effective, efficient service. With the management of invoices, timesheets and expenses seamlessly integrated, ShiftCare makes accurate accounting simple, reducing your workload, and helping you grow. We connect you and your teams with all you need to manage shifts, coordinate clients and deliver quality care, wherever they are. We make it easy to welcome new clients, ensure a full understanding of their needs, management of their goals and establish good relationships with their friends and family right from the start. Your teams are there to support clients as they work towards their goals. We make it easy for them to track progress and share it with the right people.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Nursing agencies	Audience Businesses searching for an easy to use software platform that cuts paperwork and boosts efficiency
Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $150 per month Free Version Not Supported Free Trial Supported	Pricing $9 per user per month Basic - $9 Professional - $15 Premium - $25 Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.0 / 5 ease 3.0 / 5 features 1.0 / 5 design 3.0 / 5 support 1.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros The demo was polished, and the sales rep seemed knowledgeable about home-care operations. They made the product look like it could replace several systems—scheduling, caregiver management, billing, and API connectivity. On paper, it checked every box. Unfortunately, the product experience didn’t match the sales pitch. The only thing I can say positively is that the interface concept looked modern, and the idea of having an integrated scheduling tool for caregivers sounded appealing. Sadly, those positives never materialized once we began using it. Cons ShiftCare’s execution is poor across the board. The onboarding was disorganized and lacked any meaningful support. Their “public API” was heavily promoted but turned out to be non-functional. Once I began asking questions, communication stopped. The same team that called my personal phone multiple times to secure a 50% deposit disappeared once they were paid. The platform itself feels unfinished—slow, buggy, and unreliable for real-world agency use. Every promise made in the sales process unraveled in practice.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Crown Software Solutions Founded: 2020 United Kingdom 20x.io	Company Information ShiftCare Founded: 2015 Australia shiftcare.com
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Categories Nurse Scheduling Supported	Categories Appointment Scheduling Supported Care Coordination Supported Healthcare CRM Supported Home Care Supported Home Health Care Supported Medical Scheduling Supported Nurse Scheduling Supported Patient Case Management Supported Scheduling Supported
Nurse Scheduling Features Float Pool Management Not Supported Online Scheduling Supported Overtime Calculation Supported Payroll Management Supported Predictive Analytics Not Supported Shift Dispatching / Messaging Supported Shift Scheduling Supported Shift Swapping Not Supported Skills Tracking Supported Vacation / Leave Tracking Not Supported	Nurse Scheduling Features Float Pool Management Not Supported Online Scheduling Supported Overtime Calculation Supported Payroll Management Not Supported Predictive Analytics Not Supported Shift Dispatching / Messaging Not Supported Shift Scheduling Supported Shift Swapping Not Supported Skills Tracking Supported Vacation / Leave Tracking Supported Show More Features Appointment Scheduling Features Appointment Reminders Supported Automated Scheduling Supported Calendar Sync Not Supported Client Database Supported Group Scheduling Supported Mobile Access Supported Multi-Location Supported Online Booking Supported Online Payments Not Supported Recurring Appointments Supported Room Booking Management Not Supported Healthcare CRM Features Audience Targeting Not Supported Campaign Management Not Supported Marketing Automation Not Supported Medical History Records Not Supported Patient Communications Supported Patient Management Supported Physician Management Not Supported Predictive Analytics Not Supported Home Care Features Billing & Invoicing Supported Care Plan Management Supported Caregiver Management Supported Client Management Supported Field Communication Supported Insurance Management Not Supported Payroll Management Supported Scheduling Supported Visit Verification Supported Home Health Care Features Billing & Invoicing Supported Charting Not Supported Electronic Signature Supported Employee Tracking Supported Medication Database Not Supported Patient Intake Not Supported Scheduling Supported Time / Task Reporting Supported Medical Scheduling Features Appointment Management Supported Billing & Invoicing Supported Drag & Drop Supported Facility Scheduling Not Supported Multi-Location Supported No-Show Tracking Not Supported On Call Scheduling Not Supported Patient Records Supported Patient Scheduling Not Supported Physician Management Not Supported Recurring Appointments Supported Self Service Portal Not Supported Staff Scheduling Supported Patient Case Management Features Activity Tracking Supported Assessment Notes Supported Billing & Invoicing Supported Calendar Management Not Supported Candidate Identification Not Supported Case List Management Not Supported Eligibility Verification Not Supported HIPAA Compliant Supported Medical History Records Not Supported Patient Records Not Supported Referral Management Not Supported Treatment Planning Not Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Supported Automated Scheduling Not Supported Calendar Management Supported Class Scheduling Not Supported Employee Scheduling Supported Facility Scheduling Not Supported Group Scheduling Supported Interview Scheduling Not Supported Meeting Room Booking Not Supported Multi-Location Not Supported Online Scheduling Supported Payment Processing Not Supported Real-time Scheduling Supported Reservations Not Supported Resource Scheduling Not Supported Room Booking Management Not Supported
Integrations Xero Not Supported	Integrations Xero Supported View All 1 Integration
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