Best Communications Software for Enghouse Interactive Contact Center

CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs.

Video Gateways for advanced Real-time Communications on existing Contact Centers. Multi-channel coverage for Web Browsers, Mobile devices and IoT.

Today’s customers expect prompt and professional communications. LumenVox’s next-gen Call Progress Analysis (CPA) software with Voice Activity Detection empowers businesses to more effectively reach and engage customers in real-time. LumenVox CPA leverages the strength of LumenVox speech recognition and tone-detection technology to distinguish machines from live humans and business from residence, empowering auto-dialers with superior precision in call-to-agent routing or message delivery. Benefits include: • Payload Accuracy: Improves delivery of voicemail or agent contact from sub-80 percent to nearly 100 percent. • Deployment Flexibility: Can be tailored to behavior based on the application, or per call, and work with several default profiles across the operation. • Filter Noise: AI-powered technology interprets and distinguishes background noise from human voice. • Legal Compliance: Maintains regulatory restriction compliance while benefiting from predictive dialing.

Having a solution that’s easy to migrate to with the assistance, if needed, of experienced consultants who have an understanding of where you’re coming from and where you want to go. Happy with a product that is easy to administer and support, does not require endless upgrade projects and CAPEX funding, and is updated with new features continuously as technology in the contact center space evolves. Symbee is the most technologically advanced Amazon Connect partner in the world, delivering all the power of Amazon CX innovation without the necessity to build everything. Symbee delivers AWS cloud-based omnichannel contact center and unified communications with voice, chat, SMS, video, and social channels in a single platform, powered by AWS AI and M/L services. We have low-code/no-code integrations with major CRM, WFM, and other contact center platforms that can be up in hours, not days or weeks.

CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts.