Message Blink is a robust SMS and WhatsApp messaging application built natively on Salesforce, designed to streamline and enhance customer communication within the CRM environment. It allows users to send one-to-one or bulk text messages and WhatsApp messages to leads, contacts, and custom objects, directly from Salesforce without needing to leave the platform.
The app integrates seamlessly with Salesforce Lightning and Classic, enabling real-time, automated, and scheduled messaging through flows, process builders, and workflow rules. With Message Blink, marketing, sales, and support teams can improve engagement, reduce manual follow-ups, and deliver personalized communication at scale.
Core functionalities include:
Bulk Messaging: Send SMS or WhatsApp messages to thousands of Salesforce records simultaneously using standard or custom object lists.
Automated Workflows: Trigger SMS/WhatsApp messages automatically based on user-defined events (e.g., lead creation, opportunity