Best AI Agents for Amazon Connect
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Compare the Top AI Agents that integrate with Amazon Connect as of November 2025
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This a list of AI Agents that integrate with Amazon Connect. Use the filters on the left to add additional filters for products that have integrations with Amazon Connect. View the products that work with Amazon Connect in the table below.
What are AI Agents for Amazon Connect?
AI agents are autonomous systems designed to perform specific tasks by simulating intelligent behavior. They can perceive their environment, make decisions, and take actions to achieve particular goals based on their programming or learning. These agents can be rule-based, relying on pre-set instructions, or machine learning-based, adapting their behavior over time through experience. AI agents are used in various applications, from virtual assistants to self-driving cars and even decision-making systems in business. Their capabilities range from simple automation to complex problem-solving and predictive tasks. Compare and read user reviews of the best AI Agents for Amazon Connect currently available using the table below. This list is updated regularly.
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Assembled
Assembled
Assembled's AI agents deliver intelligent automation across chat, email, and voice that listens, reacts, and takes real action to resolve complex issues. AI Chat Agents automate up to 70% of cases with natural conversations, connecting to tools like Shopify for actions beyond answers. AI Voice Agents handle unlimited simultaneous conversations with lifelike interactions, eliminating phone trees and wait times while providing 24/7 support capacity. AI Email Agents resolve cases instantly, clearing backlogs and maintaining fast response times during volume spikes. All agents integrate seamlessly with your knowledge base, CRM, and internal tools, maintain brand consistency with custom style guides, provide smart handoffs with full context, and scale infinitely without headcount.Starting Price: Talk to sales to learn more -
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Cognigy.AI
NiCE Cognigy
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI. The result? Smarter automation, better service, and instant resolution across every channel. NiCE Cognigy’s AI Agents Supercharge Your Customer Service -Industry-specific pre-trained AI Agents -Multilingual call and chat support (100+ languages) -Seamless integration with existing enterprise systems -Leverages memory and context for hyper-personalized interactions -Absorbs enterprise knowledge to accurately answer any customer query -Real-time assistance and actionable service insights for human agents Business Impact for our Customers: -30% CSAT improvement -70% AHT reduction -99.5% Faster response time -99% Routing accuracy -
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Espressive Barista
Espressive
Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk operations by integrating seamlessly with existing systems such as ServiceNow, CXone, AWS Connect, and Genesys. It offers features like New Ticket Enrichment, which uses AI to predict ticket attributes and retrieve relevant knowledge, and Barista Live Translation, enabling agents to communicate effectively across different languages. Agents can access BaristaGPT directly within tickets or chats, providing immediate assistance and automation capabilities. The platform also includes Automatic Knowledge Generation, creating new knowledge articles from resolved tickets to improve future issue resolution. By reducing mean time to resolution (MTTR), increasing first call resolution, and minimizing escalations, Barista Agent Co-Pilot enhances agent productivity and shortens the onboarding period for new agents.
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