Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.
- Web based: easy to install and use
- Configurable service levels (SLA's)
- Tracks all inbound and outbound emails
- LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
- Support for over 19 languages (and counting) + much more...
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SolarWinds Server & Application Monitor allows you to monitor your hybrid IT applications and systems. Monitor Microsoft® Office 365 Exchange side by side on your on-premises Exchange server and other applications. Check, track, and report on O365 user/shared mailbox growth, users over quota, archived mailboxes, inactive mailboxes, mobile device, mailbox groups, and more. You can also monitor Microsoft portal access to help ensure you’re meeting your SLAs.
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