Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Features

  • Web based: easy to install and use
  • Configurable service levels (SLA's)
  • Tracks all inbound and outbound emails
  • LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
  • Support for over 19 languages (and counting) + much more...

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User Reviews

  • Has a bit of a learning curve but lots of features and good documentation.

  • Easy to install and use.

  • Very good project

  • Superb...... Interesting. Keep it up. Thanks.

  • Interesting project, good for biz.

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Additional Project Details

Languages

Afrikaans, Arabic, Brazilian Portuguese, Bulgarian, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Greek, Italian, Japanese, Lithuanian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Slovene, Spanish

Intended Audience

Information Technology

User Interface

Web-based

Programming Language

PHP

Database Environment

MySQL

Registered

2006-02-20