Quote Turnaround Time Calculator Files

Initial public release

This is the first public release of the Quote Turnaround Time Calculator — Excel Measurement Template by Configure to WIN.

The workbook helps B2B commercial, pricing, sales operations and deal desk teams measure how long complex quotes take from the initial request to customer-ready release.

It separates the quote cycle into:

• active processing time;
• waiting time;
• rework time;
• post-approval release lag.

The workbook supports two complementary measurement approaches:

1. milestone-based elapsed-time measurement;
2. duration-based decomposition across five quote stages.

What is included

Measurement log

Record milestone timestamps for up to 100 quotes and calculate:

• preparation elapsed time;
• commercial calculation elapsed time;
• validation elapsed time;
• approval waiting time;
• customer-ready output preparation time;
• release lag;
• total quote turnaround time.

The worksheet also includes fields for:

• Quote ID;
• number of rework loops;
• rework duration;
• primary delay reason;
• contextual notes.

The supported primary delay reasons are:

• Missing inputs
• Product, price or cost data
• Validation clarification
• Approval waiting
• Rework
• Release lag
• Other

The Measurement log calculates elapsed clock time between selected milestones.

Calculator inputs

Enter fifteen duration inputs across five quote stages:

1. Preparation
2. Commercial calculation
3. Validation
4. Approval
5. Customer-ready release

The worksheet automatically calculates:

• active processing time;
• waiting time;
• rework time;
• release lag;
• total turnaround time;
• the largest individual bottleneck.

The five stages contain the following inputs.

Preparation

• Active work time
• Waiting for complete inputs
• Rework caused by missing inputs

Commercial calculation

• Active calculation time
• Waiting for product, price or cost data
• Recalculation or correction time

Validation

• Active validation time
• Waiting for clarification
• Time spent correcting validation issues

Approval

• Approval preparation time
• Waiting for an approval decision
• Rework after approver feedback

Customer-ready release

• Final document or output preparation
• Final checks
• Delay between approval and customer release

Definitions

A reference worksheet documents:

• standard metric definitions;
• process-stage descriptions;
• measurement guidance;
• supported time units;
• primary delay-reason classifications;
• workbook version and publisher;
• links to the official Configure to WIN resources.

Worked example

A fictional example demonstrates the calculation method and produces:

Metric	Illustrative result
Active processing time	4.00 hours
Waiting time	11.50 hours
Rework time	1.25 hours
Release lag	0.50 hours
Total turnaround time	17.25 hours

In the example, Waiting for an approval decision is the largest individual bottleneck at 7.00 hours.

The category shares are:

Category	Share of total
Active processing time	23.19%
Waiting time	66.67%
Rework time	7.25%
Release lag	2.90%

These values are illustrative only. They are not customer data, benchmark data, target values or recommended performance levels.

Measurement model

The Calculator inputs worksheet uses the following aggregate model:

:::text
Total turnaround time
= Active processing time

+ Waiting time
+ Rework time
+ Release lag

Active processing time

:::text
Active processing time
= Preparation active work

+ Commercial calculation active work
+ Validation active work
+ Approval preparation
+ Final document or output preparation
+ Final checks

Waiting time

:::text
Waiting time
= Waiting for complete inputs

+ Waiting for product, price or cost data
+ Waiting for clarification
+ Waiting for an approval decision

Rework time

:::text
Rework time
= Rework caused by missing inputs

+ Recalculation or correction time
+ Time spent correcting validation issues
+ Rework after approver feedback

Release lag

:::text
Release lag
= Delay between approval and customer release

Milestone-based measurement

The Measurement log calculates the following elapsed-time intervals:

Calculated duration	Start milestone	End milestone
Preparation elapsed hours	Quote request received	Inputs complete
Calculation elapsed hours	Inputs complete	Commercial calculation complete
Validation elapsed hours	Commercial calculation complete	Validation complete
Approval waiting hours	Approval submitted	Approval decided
Release preparation hours	Approval decided	Customer-ready output complete
Release lag hours	Customer-ready output complete	Quote released
Total turnaround hours	Quote request received	Quote released

Total turnaround time is calculated directly from Quote request received to Quote released.

The visible stage-duration columns do not necessarily add up to total turnaround time. In particular, the interval between Validation complete and Approval submitted is not represented by a separate calculated stage column.

Rework duration is recorded separately and is not added again to elapsed turnaround time, because it occurs within the measured request-to-release cycle.

Supported duration units

The Calculator inputs worksheet supports:

• Minutes
• Hours
• Business days

One business day equals eight hours in this measurement model.

Use one consistent unit for every duration entered in a Calculator inputs row.

The Excel workbook does not automatically convert between units.

Largest bottleneck

The workbook identifies the highest individual duration among the fifteen Calculator inputs.

This output identifies the largest recorded time component.

It does not automatically determine:

• the organisational cause;
• the policy cause;
• the data cause;
• the software cause;
• the appropriate improvement action.

When multiple inputs share the same maximum value, the Excel formula returns the first matching field from left to right.

Documentation

This release is supported by repository documentation covering:

• workbook usage;
• calculation methodology;
• metric and stage definitions;
• measurement setup;
• milestone-based measurement;
• duration-input guidance;
• bottleneck interpretation;
• limitations and reporting boundaries.

Important measurement notes

• Complete the relevant inputs before interpreting the result.
• The Measurement log calculates elapsed clock time and can include nights, weekends and holidays.
• The workbook does not automatically calculate business hours.
• One business day equals eight hours only as a unit convention.
• Unknown Calculator inputs may be left blank, but the resulting total will then be a partial measurement.
• A partial result should not be presented as a complete reconstruction of the quote cycle.
• The milestone-based and duration-input methods are separate and do not reconcile automatically.
• The Measurement log measures elapsed flow.
• The Calculator inputs worksheet measures or reconstructs duration composition.
• Rework duration in the Measurement log is recorded separately and is not added again to elapsed turnaround time.
• The visible milestone-stage durations may sum to less than total turnaround time.
• The largest bottleneck identifies the highest individual recorded duration.
• The largest bottleneck is not an automatic root-cause diagnosis.
• The Primary delay reason field supports one main classification per quote.
• Additional delay causes should be preserved in Notes.
• Actual timestamps and reconstructed estimates should be distinguished when reporting results.
• Comparisons are meaningful only when the included quotes use consistent definitions and are sufficiently comparable.
• The workbook does not provide an industry benchmark, recommended turnaround time or performance target.
• The worked example is fictional and does not constitute advice.

Download

Download the Excel workbook from the release assets below:

quote-turnaround-time-measurement-template.xlsx

Online calculator

Use the browser-based version:

https://configure.win/resources/quote-turnaround-time-calculator

Values entered in the online calculator remain in the browser and are not saved or submitted.

Further resources

• Quote turnaround time overview:
  https://configure.win/quote-turnaround-time

• How to reduce quote turnaround time:
  https://configure.win/resources/how-to-reduce-quote-turnaround-time

License

The workbook and accompanying original repository documentation are licensed under the terms described in LICENSE.md.

When sharing or adapting the material, follow the attribution and modification requirements stated in that file.