Integrates with ACD and WFM Systems to Support In-Center and Remote Customer Service Teams
Workforce Automation processes time-sensitive call center data in real time and takes immediate, automated actions triggered by actual center conditions based on business rules you define.
For Business Users, Software Providers, System Integrators
Embed enterprise-grade BI inside your custom applications. Wyn Enterprise is GrapeCity's fully customizable, end-to-end BI solution. Wyn provides advanced analytics, interactive dashboards, and reports — in one unified platform. Wyn's powerful reporting module is driven by the same ActiveReports engine, which has led the industry for 20+ years.