A simple, web based IT Service Management toolRead More
IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT
- Fully configurable CMDB
- HelpDesk and Incident Management
- Service and Contract Management
- Change Management
- Configuration Management
- Automatic SLA management
- Automatic impact analysis
- CSV import tool for all data
- Consistency audit to check data quality
- Data synchronization (data federation)
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I have a question. Why does this program say that param 'memory_limit' with a value of -1 in my php.ini file is too small and ask for at least 33554432? As it's known for php developers and according to php manual the value -1 is the biggest value. It means there's no limit. It is just little bit annoying to change my php congifurations every time when i setup itop projects, as i've set up memory_limit to -1 so that it would be proper for everything.
I really love this marvelous product.
All in all I think the product is good. What is seriously lacking is support. The forums are poorly monitored. You can see questions that have been asked in 2012 still not addressed. The documentation needs to be more detailed and up to date as well. The GUI is easily navigated and the performance of searching is good as well. CSV imports are sketchy mind you with some glaring bugs. All in all a decent toolset. With some time and effort it could be great.
Combodo is a french IT service company created by the founders of the iTop project. Combodo helps enterprises in deploying and integrating iTop into their own IT environment.
To achieve your project with ITSM choose a Combodo certified partner: those consulting and integration firms have invested and developed specific skills to support projects using Combodo products.
As a consulting and integration company, you offer quality services in the field of IT management. In particular, you have experience of ITIL best practices and are able to implement it step by step, at your customers pace: Win more ITSM and CMDB projects with iTop, become a Combodo Certified Partner.