Overview

A simple, web based IT Service Management tool

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IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT

Features

  • Fully configurable CMDB
  • HelpDesk and Incident Management
  • Service and Contract Management
  • Change Management
  • Configuration Management
  • Automatic SLA management
  • Automatic impact analysis
  • CSV import tool for all data
  • Consistency audit to check data quality
  • Data synchronization (data federation)

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Reviews (50)

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dhullk
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

I manage a network with several hundred users. There was no form of IT management before installing itop. itop provided our IT department with almost everything we needed. The install was easy. Configuring things so we could manage tickets, contacts and devices was a bit tricky. Part of the problem was my lack of ITIL knowledge. Once I figured things out everything worked the way it should. We can track user request, contacts and devices. Not sure how we would survive with out this. The only downside is the lack of support. I even tried contacting the company. Instead of offering me some kind of support contract, I was redirected to the community support site. I was hoping I could get support for active directory integration. Haven't been able to figure this out. Other then those two issues, itop has worked out better than expected.

Posted 10/16/2014
sysprofile
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

The system is complete and has an excellent design. Just need people's support department, provide answers

Posted 08/31/2014
stade13
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

Good ITSM/CMDB, you can easily do what you want

Posted 04/15/2014
khurana2204
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

4 star

Posted 03/28/2014
yves-riguet
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

Our datacenter operation team has been using iTop for a while, now. We are managing 9000 functional assets, and use iTop as a ticketing tool. We chose this IT operation tool based on performance and flexibility. We've been happy ever since. - We are constantly improving on the standard datamodel by implementing our own extensions, adapting the tool to our specific requirements - We are integrating iTop with external systems (Active Directory synchronization, and monitoring platforms) with ease. - The support we received from Combodo was top-notch. The developers are very responsive through the community portal. - iTop can be easily adapted to whatever you want. Out of the office, I am using iTop to manage memberships of a small association. The drawbacks: - It takes a bit of a learning curve to get up to speed with all the functionality. - Documentation was a little weak, at least until version 2.0.0 appeared. It's been constantly improved by the Combodo team ever since. Highly recommended.

Posted 12/13/2013
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