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Integria IMS

Help desk, inventory, project management and team work

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ntegria IMS is a complete ITSSM suite; a help desk software which is simple, powerful and easy to use. It has an automated inventory included, which is controlled from the single interface that Integria has. It hastens processes reducing management time and costs for your projects. Thanks to its custom reports, you’ll be informed and will be able to easily see their management and service quality, all in real time.

Help Desk
Incident management and 100% WEB-based services, multiuser, multi-company, with SLA follow-ups, workflows, custom reports, and email-based management.

Can be manual or automatic, with custom and dynamic fields, and custom views. Help desk integration.

Project management
Task planning, hour inputting, cost calculations, activity tracking, calendar, vacations and integration with the help desk.

You can use Integria IMS if you need simple customer management. Manage accounts, contracts, invoices and opportunities.

Integria IMS Web Site


  • Full featured ticketing system
  • Project management.
  • Inventory management.
  • Contract, SLA, and contacts management, integrated with the ticketing system.
  • WEB Based, AJAX featured.
  • Email notify and reception for ticketing response.
  • Integrated SLA warning notices by Mail.
  • Multi profile, multi user, multi company system.
  • File releases/Download system.
  • Todo, agenda, integrated with project management.
  • Time tracking system, integrated with the project management and the ticketing system.


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Additional Project Details


French, English, Brazilian Portuguese, Chinese (Simplified), German, Spanish, Russian

Intended Audience

Customer Service, Other Audience, Management

User Interface


Programming Language




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