GLPI Helpdeskrating Reviews

User Ratings

3.7 out of 5 stars

★★★★★

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ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 3 / 5

features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 1 / 5

design 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 3 / 5

support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 1 / 5

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Highest Rated

It is certainly a great tool... thank you very much for that! In fact, that's something I'm waiting for a while. Unfortunately I'm facing a little problem with this plugin and wonder if you could help me... I've installed the plugin, no problems has been reported and everything seems to be fine. But when I look for it at tickets(already closed) tab, the first "radio buttons" doesn't appears to be select. Just the radios for rate "communication" and so on... at the second frame... What could be?

Lowest Rated

It works only on tech side which is not helpfull as the most important thing is the client (user) satisfaction. I asked support to the dev, but still not received any response.

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marco83x Posted 2014-02-28

It works only on tech side which is not helpfull as the most important thing is the client (user) satisfaction. I asked support to the dev, but still not received any response.
scharpf Posted 2013-03-27

It is certainly a great tool... thank you very much for that! In fact, that's something I'm waiting for a while. Unfortunately I'm facing a little problem with this plugin and wonder if you could help me... I've installed the plugin, no problems has been reported and everything seems to be fine. But when I look for it at tickets(already closed) tab, the first "radio buttons" doesn't appears to be select. Just the radios for rate "communication" and so on... at the second frame... What could be?
sdccswedishchef Posted 2012-12-07

Looks like a great addition to getting feeback, only issues how do the ticket requesters get diercted to filling this out? is it done automatically like the satisfaction surveys.