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Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation. Get setup in minutes. When the call ends you have instant access to the call recording, fully transcribed, along with all of your highlighted moments. All recordings created with Fathom are 100% private. They can only be seen if you share your recordings or highlights with others. Show, not tell, with playlists of what “good” sounds like. Metrics help identify who needs help and who is outperforming. A unified view of all conversations with a customer or prospect. Simplify the handoff from sales to success and never lose any context if a team member departs. Reduce time your team spends on data entry with automated post-call data sync with your favorite CRM.

NovusMED is an ecosystem that includes call center, administrative, driver applications, and client/clinic booking applications. NovusMED is the platform of choice for a wide range of medical transportation services and includes configurations for brokerage, providers, senior, community, and home health programs. Accurately manage calls and patient information. Monitor real-time performance and adjust resource capacity to meet changes in service demand. Manage will calls, confirmation calls, and recurring trips/standing orders in real time. Improved mileage reimbursement and cost calculators to manage multiple contractors, funding sources (payors), multiple providers, and volunteer driver programs. Enhanced credential management for vehicles and drivers. Manage subcontractor outsourcing with provider mobile, trip bidding, and trip offers. Able to see the closest vehicle and perform immediate bookings.

Make the right business decisions with an easy to use solution that provides a comprehensive integrated approach to governance, risk and compliance.