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Calibrate is an open source and free, multi-user, interactive call auditing and reporting software. It has predefined call parameters, scoring formula, predefined guidelines for parameters, and can generate reports.
Calibrate (C) Shine Jayakumar 2016-2017 (shine_hack@yahoo.com)
This program is free software: you can redistribute it and/or modify
it under the terms of the GNU Affero General Public License as
published by the Free Software Foundation, either version 3 of the
License, or (at your option) any later version.
This program is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU Affero General Public License for more details.
You should have received a copy of the GNU Affero General Public License
along with this program. If not, see <http://www.gnu.org/licenses/>.
Features
- Supports multiple users and administrators
- Assign employees to auditors
- Restrict access to auditors
- Can be hosted on a server to expand accessibility
- Predefined guidelines and parameters
- Minimal user input required, reducing input errors
- Auto-populates employee information from database
- Generates reports, calculates averages, etc.
- Export reports to Excel
- Create action plan and export to Word
- Easy to implement