In addition, the platform offers IVR with speech recognition, multi-channel ACD, predictive dialer and customer relationship management (CRM) integrations, and built-in call recording, along with agent scripting and quality monitoring components. The software is available as a web-portal or downloadable Java-based application, which only needs Internet-ready computers and headsets to get started.

Vectera is the easy way to meet clients. Schedule appointments and conduct secure video meetings for small groups. Create communication hubs for all your clients. Get creative with whiteboards, cobrowsing and document annotation. 1-click start, no downloads, no frustrations.

Crises Control helps organisations keep lines of communication open by making it easy to send notifications to any number of people at once, allowing for immediate, individual response with an automatic audit trail. Crises Control is invaluable for providing up-to-the minute notifications to users, minimizing the impact to people’s safety, damage to the environment and the organisation.

Thinfinity Remote Desktop allows users to securely access computers from any device with an HTML5 browser. Publish your Windows Applications on the Cloud and allow your users and clients to run your Windows Applications from anywhere on any device. Thinfinity Remote Desktop Server enables ISVs to quickly transform their Windows applications into Web-based, Cloud-hosted services. Offer your Software as a Service (SaaS)! With support for Windows, MacOS X, iOS, Android and Chromebook among others, Thinfinity® Remote Desktop Server will enable you to provide users with remote access solutions immediately, wherever they are.

Designed to replace clunky, old scheduling spreadsheets, Resource Guru helps managers get organized fast. The platform covers resource planning, resource scheduling, resource management, staff leave management, reporting, and more.