Contact support from the console
A gold Contact support button in the console menu (above Report a bug) opens a new ticket in the MaxZit customer portal at portal.maxzit.com with the product and the console version filled in. Support plans are available at backupzit.com; Report a bug stays free for everyone. Translated into all 14 languages and described in the Troubleshooting page of the guide.
Update the console and then the agents (Agents → Update all).
Releases are signed with the BackupZit release key; consoles verify them before installing.