Report a bug from the console
The menu of the console has a Report a bug link above the version. It opens the bug report form on GitHub with the console version already filled in — no support contract is needed. The Troubleshooting page of the user guide describes it in all 14 languages.
Update the console and then the agents (Agents → Update all).
Releases are signed with the BackupZit release key; consoles verify them before installing.