Our collaboration engine arms teams with real-time information in the cloud
Anvyl understands that at the heart of every successful product company is an exceptional supply chain organization. Supply chain relationship management (SCRM) by Anvyl empowers supply chain teams with real-time visibility, automation, and collaboration, to save time and money.
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Call Center Quality Assurance Software
Call Center Quality Beyond Checkbox: Transforming VOC, CX, and Agent Performance
QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.