Empty S.M.A.R.T Report

[hank]

We use XSIBACKUP-FREE 9.0.1 on ESXi 6.0.0 build-3380124
Everything works fine except of the smart report.
In the E-Mail we see S.M.A.R.T. REPORT but nothing else. It's running on a FUJITSU PRIMERGY RX2560 host.
Is there a solution for this behavior?
Thanks in advance.

[33HOPS]

Run this command and see if there are any special characters in the disk id string that can break the HTML or the bash output. Just post whatever you get so that we can use it in our tests. We'll improve this module in next main version to come out in April..

esxcli storage core device list | grep "Devfs Path" | awk -F "/" '{print $5}' | sed -e 's/^ //g' -e 's/ $//g'

[hank]

This is the output:
mpx.vmhba33:C0:T0:L0
naa.60030057023442201e702a961bfeae7d
naa.60030057023442201e702ab61dee11f6
mpx.vmhba40:C0:T0:L0

Thanks in advance.

[33HOPS]

Try to do one thing, first of all, let's filter out the cdrom/s by adding this piece of code (| grep -v cdrom):

esxcli storage core device list | grep "Devfs Path" | grep -v cdrom | awk -F "/" '{print $5}' | sed -e 's/^ //g' -e 's/ $//g'

You will get something like this:

naa.60030057023442201e702a961bfeae7d
naa.60030057023442201e702ab61dee11f6

Now if you run this command, for each of the above devices:

esxcli storage core device smart get -d naa.60030057023442201e702a961bfeae7d

You will get the report that XSIBackup gets and packs with the HTML, something like this (one per disk):

Parameter Value Threshold Worst

---

Health Status OK N/A N/A
Media Wearout Indicator N/A N/A N/A
Write Error Count N/A N/A N/A
Read Error Count 117 6 99
Power-on Hours 86 0 86
Power Cycle Count 100 20 100
Reallocated Sector Count 100 10 100
Raw Read Error Rate 117 6 99
Drive Temperature 32 0 45
Driver Rated Max Temperature 68 45 55
Write Sectors TOT Count 200 0 200
Read Sectors TOT Count N/A N/A N/A
Initial Bad Block Count 100 99 100

Try to visualize the HTML in the e-mail report and see if this data is there with the HTML. It could be something like a weird character just breaking the HTML compliance.

[hank]

I get:
Error getting Smart Parameters: CANNOT open device
The problem seems to be the LSI MegaRAID SAS3108 PCIe 3.0 Controller.
Maybe should be possible to get the values with megacli/storcli/smartctl?
Thanks a lot.

[33HOPS]

If the device refuses to be queried, all I can tell is contact the manufacturer or try to find more specific information. I do not know that particular piece of hardware, nor what driver you are using for ESXi.