#69 Web: Support page says registration is not required

closed-fixed
Web (1)
5
2009-01-03
2008-12-31
Kimmo Varis
No

In: http://winmerge.org/support/
it says:

"We prefer that you register with SourceForge before posting a bug report..."

For some time we haven't allowed bug/patch/feature request submissions from non-registered users.

Discussion

  • Tim Gerundt

    Tim Gerundt - 2008-12-31

    In this case we must update the manual too:

    "We prefer that you register with SourceForge.net before posting a bug report (registration is public and free), so that you receive email notifications if we post follow-up questions to your bug. Registration is not currently required for you to post a bug report. However, we generally give less priority to unregistered bug reports, because it has been our experience that unregistered posters often do not return to answer follow-up questions."

    http://winmerge.org/docs/manual/Introduction.html

     
  • Tim Gerundt

    Tim Gerundt - 2008-12-31

    Should we change it to:

    "You must register with SourceForge.net before posting a bug report (registration is public and free), so that you receive email notifications if we post follow-up questions to your bug."

     
  • Kimmo Varis

    Kimmo Varis - 2008-12-31

    > In this case we must update the manual too:
    Oh, you're right! Can you submit new TODO-item about this? So we don't forget it...

     
  • Kimmo Varis

    Kimmo Varis - 2008-12-31

    About the text itself.. I'm not sure it is good argument to tell people they get even more emails :)

    I think it should just explain why we require registering. Perhaps something like this:

    "You must register with SourceForge.net before posting a bug report (registration is free). We require registering because anonymous submissions caused a lot of spam and also because there were no possibility to contact people for asking more information. We rarely sent direct emails but you'll get notifications when we ask questions in the bug item."

     
  • Tim Gerundt

    Tim Gerundt - 2009-01-03
    • status: open --> closed-fixed
     
  • Tim Gerundt

    Tim Gerundt - 2009-01-03

    Ok, this is fixed with patch #2478038:

    Web: Update support text
    http://winmerge.org/patch/2478038

     

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