#7 Non intuative eliments and design flaws

[Matt B]

The following items are a shocking short fall of an otherwise good standard. I should explaint hat I code and blog for a living (mostly code) and am a managing director of an IT company placing me in the relm of expirenced or advanced user so when I say I found things confusing in places you know that they are in need of attention.

INSTALL
This is a fine install system (one of the best I've used) sadly however it has two failings.

FTP if it is given a secondary FTP account such as might be created for a subdomain by cPanel it will complain of not being able to find the FTP root even though it has access to everything it needs.

PRIMARY USER as part of a winder issue it is not made clear that the main site will opperate in the name space of the prime user. If you give this a freindly admin name like FredBlogs and the site is ProInvesters all main site URLs have /FredBlogs/... in them this should not be the case.

A better idea would be to make it clear that this user is part of the name space or allow the creation of a site specific account to carry the name space and a standard admin account a bit like root and general admin accounts. (only not a tree arrangment). This way the primary "admin" account is never used which conforms to best practice for security and failsafe.

USER EXPIRENCE
After creating the admin account and trying to do a few basic default settings (which can not be done (see other tickets)) I created a standard user account and discovered that things are not too good for your average non technical user. To the point that the admin/install has a much better time of it than the user.

As standard the users first menu option TLHC is "home" but this is not the home page of the site but the users home page.

My expectation with my "user hat" on was to get back to the main page and when this did not happen I thought that the page had been wiped by a bug.

It was at this stage that I discovered the name space issue and realised that I might need to reinstall all over again to create a better prime user name to use as the sites main namespace.

The "help file" was silent on these issues.

It's a shame because it's a promising project other than these few design flaws.