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#7 Unable to retrieve picture from device

v1.0
accepted
MSM
None
5
2017-04-26
2016-05-27
AlBundy33
No

I've successfully installed (with disabled signature check) wia on twain on windows 10 pro 64bit and can see the device as scanner.

But when I try to scan from this device (e.g. with paint) I get the message "Unable to retrieve picture from device".

What can I do to get the device working?

Al

Discussion

  • MSM

    MSM - 2016-05-27
    • status: open --> accepted
    • assigned_to: MSM
     
  • Matteo Rossi

    Matteo Rossi - 2017-03-31

    I'm having the same problem on Win 10 pro 64bit. Installed successfully with signature check disabled, but the device is reported to be offline by Windows. Any news on this?

     
  • MSM

    MSM - 2017-04-26

    Check latest version on GitHub

     

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