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--- a/vxl-users-policy.html
+++ b/vxl-users-policy.html
@@ -36,17 +36,21 @@
   The advice in this policy is designed to make it easier for those
   with problems to get useful answers from these volunteers.</dd>
 
+  
+  <dt>Please do not email individual developers</dt>
+  <dd>The individual developer may be on holiday, busy, or lacking
+  knowledge in your problem area. By mailing <code>vxl-users</code>,
+  your question will receive a larger audience, and a more timely answer.</dd>
+  
   <dt>Please try to solve your problem yourself before posting</dt>
-  <dd><p>
-          Please avoid asking questions that can trivially be answered by searching the documentation. For example, &quot;How do I warp an image?&quot; can be answered by typing in<tt>warp image</tt> into the <a href="http://www.isbe.man.ac.uk/search_vxl.html">
-  VXL documentation search engine</a>.</p>
-  <p>
+  <dd>Please avoid asking questions that can trivially be answered by searching the documentation. For example, &quot;How do I warp an image?&quot; can be answered by typing in<tt>warp image</tt> into the <a href="http://www.isbe.man.ac.uk/search_vxl.html">
+  VXL documentation search engine</a>.
           &quot;How do I use<code>vil_image_view</code>?&quot; can be answered by reading the<a href="http://paine.wiau.man.ac.uk/pub/doc_vxl/books/core/book_7.html">
   vil chapter in the VXL book</a>, and the
   <a href="http://paine.wiau.man.ac.uk/pub/doc_vxl/core/vil/html/classvil__image__view.html">
-  class documentation</a>. Please also check the <a href="vxl-users-faq.html"><code>vxl-users</code> FAQ</a>.</p>
-  <p>In general, if you can't be bothered to spend time on solving your own problem, we are not likely to
-  waste time helping you.</p></dd>
+  class documentation</a>. Please also check the <a href="vxl-users-faq.html"><code>vxl-users</code> FAQ</a>.
+  In general, if you can't be bothered to spend time on solving your own problem, we are not likely to
+  waste time helping you.</dd>
 
   <dt>Please do not use HTML email</dt>
   <dd>Some members of <code>vxl-users</code> do not use HTML-friendly email readers. Since you are
@@ -100,7 +104,6 @@
   <dt>If you get a compiler or linker error while building VXL, tell us:</dt>
   <dd><ul>
   <li>The compiler or linker command line issued by make, or MS developer studio.</li>
- <li>The compiler or linker command line issued by make, or MS developer studio.</li>
   <li>The full error and context&mdash;use cut&amp;paste.</li>
   </ul></dd>
 
@@ -114,7 +117,7 @@
 
 <dt>If you get a compiler or linker error while trying to use VXL with your own code, tell us:</dt>
 <dd><ul>
-<li>The simplest piece of your code that invokes the error - use cut and paste.</li>
+<li>The simplest piece of your code that invokes the error&mdash;use cut&amp;paste.</li>
 <li>The compiler or linker command line issued by make, or MS developer studio&mdash;use cut&amp;paste.</li>
 <li>The full error&mdash;use cut&amp;paste.</li>
 </ul></dd>
@@ -122,7 +125,7 @@
 
 <dt>If your own program uses VXL, and you have a run-time problem, tell us:</dt>
 <dd><ul>
-<li>The simplest piece of your code that invokes the error.</li>
+<li>The simplest piece of your code that invokes the error&mdash;use cut&amp;paste.</li>
 <li>Instrument your program, outputting any relevant variables to the console&mdash;use cut&amp;paste.</li>
 </ul></dd>
 

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