I have the same problem with the input, two types of errors: either N/A in each box, when I do have X or O; and "Error: 'NoneType' object is not iterable". I really appreciate if you can help me on that. Thanks, Monara
Hello, Thank you very much for the software. It's going to help us a lot. I'm postdoc at SLU (St. Louis, MO) and I'd like to use for von frey tests in both migraine and SC injury. I'm wondering whether we can change the template for having different filaments grams for the two tests. Thank you again, Monara
hi Bruno i also have the same problem as Dennis and Chris - have you found a solution, please? I also emailed you! Hope you're well! nick
Hi Bruno - I am having a similar issue to Chris Rynne. I am using MacOS Ventura 13.4. I'm able to run the software and import a PDF, but when I start analysis I get an error: 'NoneType' object is not iterable. The same error appears when I run the sample data sheet that comes with the download package, so it is not a problem with how my data sheets are being filled out or scanned. Please let me know if there's anything on my end that can be done to fix this! Thanks, Dennis
I admire you and your software, but after installing your software on my Windows system, I got the error "failed to execute script main", so I can't use the software, I uploaded a picture of the error and would like your help!
Hello Bruno, I am having a similar issue when using the UpDown software. I will select a pdf file for processing but I receive the error code: 'NoneType' object is not iterable This occurred with new pdf files and also older pdf files that were previously processed properly. I attached a copy of the pdf file I attempted to process.
Hi! Thank you so much for responding so quickly. Yes, I currently have the MacOS Ventura 13.0.1, but I don’t have access to an older version of Mac. Best, Annie On Nov 28, 2022, at 10:43 PM, Bruno Boivin brunoboivin@users.sourceforge.net wrote: Hi Annie, thank you for bringing this issue to our attention. I downloaded version 2.0 of the app on Mac (macOS Catalina version 10.15.7) and was able to successfully process the PDF file you provided (see attached screenshot). I suspect the issue you are...
Hi Annie, thank you for bringing this issue to our attention. I downloaded version 2.0 of the app on Mac (macOS Catalina version 10.15.7) and was able to successfully process the PDF file you provided (see attached screenshot). I suspect the issue you are facing may be related to recent updates on your machine. Did you recently update to macOS Ventura (the new Mac operating system)? Could you please provide the Mac OS version you are using to help us troubleshoot? You can obtain this information...
Hi! I work at Cedars Sinai in a lab that studies spinal cord injury. We've been using the UpDown Reader Version 2.0 (Mouse Plantar) on a Mac for a while now and I just started experiencing issues with the outputs about two weeks ago. The output is always one column over from what I write down on the template. I'll attach the PDF Scan and then the output from the reader so that you can get a better idea of what I'm talking about. I've tried redownloading the software, but that didn't seem to work....
Hi! I work at Cedars Sinai in a lab that studies spinal cord injury. We've been using the UpDown Reader Version 2.0 (Mouse Plantar) on a Mac for a while now and I just started experiencing issues with the outputs about two weeks ago. The output is always one column over from what I write down on the template. I'll attach the PDF Scan and then the output from the reader so that you can get a better idea of what I'm talking about. I've tried redownloading the software, but that didn't seem to work....
Hi! I work at Cedars Sinai in a lab that studies spinal cord injury. We've been using the UpDown Reader Version 2.0 (Mouse Plantar) on a Mac for a while now and I just started experiencing issues with the outputs about two weeks ago. The output is always one column over from what I write down on the template. I'll attach the PDF Scan and then the output from the reader so that you can get a better idea of what I'm talking about. I've tried redownloading the software, but that didn't seem to work....
Good morning, Thank you for responding so quickly! There are some windows computers it does not work on at all, and some that usually work but not always. On a computer that never works, today I have tried to rename the file to remove all spaces and symbols, and saving it to my desktop or to my documents folder. Neither of these helped but worst case scenario I could use our lab's mac. I appreciate your help Alexander On Thu, Apr 21, 2022 at 1:06 AM Bruno Boivin brunoboivin@users.sourceforge.net...
Hi Alexander, glad to hear our work is helpful to you. I have a feeling this issue occurs when something goes wrong in the initial processing stage. More specifically, we first convert the input pdf file into corresponding images that the software can read and parse more easily, thus the required dependencies on Windows. To help avoid this problem, make sure the app has sufficient permissions to read and write to the directory containing the file being processed and that the file selected in not...
Good morning, I'm a researcher at the University of Minnesota. The lab I am in studies lower back pain and we are huge fans of your work. However, we have an issue on Windows computers. Although we downloaded it as instructed in the txt file, about half of the time, on Windows computers, we receive an error message and the program stops responding. The error message is not completely visible , the visible part reads "Type Object..." It even happens when using UpDown's sample data. But not all the...