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unity-idm-discuss
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From: Laura H. <l....@fz...> - 2025-10-10 09:58:34
Attachments:
smime.p7s
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Hi Roman, Hi Krzysztof, We need some help with the Enquiry Update Form. Firstly, we have the problem that we cannot display more than one in the home endpoint. Secondly, and this is a problem we only have on our production instance, so perhaps you know more about it, the non-optional policy agreements are not displayed when viewing the home endpoint. We don't have this problem on other instances. Can you think of any reason why this problem might be occurring? Or would you perhaps know which loggers we would need to increase, as we are not currently seeing any major error messages? Kind regards, Laura -- "Das Forschungszentrum Jülich stellt zurzeit auf einen neuen Zertifikatsanbieter zum digitalen Signieren von E-Mails um. Während dieser Umstellungsarbeiten kann es vorkommen, dass das DFN Community PKI Zertifikat, mit dem diese E-Mail signiert worden ist, als ungültig angezeigt wird." Large-Scale Data Science Juelich Supercomputing Centre phone: +49 2461 61 6576 fax: +49 2461 61 6656 email: l....@fz... ----------------------------------------------------------------------- ----------------------------------------------------------------------- Forschungszentrum Juelich GmbH 52425 Juelich Sitz der Gesellschaft: Juelich Eingetragen im Handelsregister des Amtsgerichts Dueren Nr. HR B 3498 Vorsitzender des Aufsichtsrats: MinDir Stefan Müller Geschaeftsfuehrung: Prof. Dr. Astrid Lambrecht (Vorsitzende), Karsten Beneke (stellv. Vorsitzender), Dr. Ir. Pieter Jansens ----------------------------------------------------------------------- ----------------------------------------------------------------------- |
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From: Krzysztof B. <kb...@un...> - 2025-10-10 12:18:25
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Hi Laura, W dniu 10.10.2025 o 11:58, Laura Hofer pisze: > Hi Roman, Hi Krzysztof, > > We need some help with the Enquiry Update Form. Firstly, we have the > problem that we cannot display more than one in the home endpoint. > Secondly, and this is a problem we only have on our production > instance, so perhaps you know more about it, the non-optional policy > agreements are not displayed when viewing the home endpoint. We don't > have this problem on other instances. Can you think of any reason why > this problem might be occurring? Or would you perhaps know which > loggers we would need to increase, as we are not currently seeing any > major error messages? > Yes - user home is limited to a single form. I think in Unity 4 we can quite easily support more if this is the main problem. For the issue with agreements: can you please share more details of your setup? I.e how form is setup and as well the setup of agreement doc. Thanks, Krzysztof |
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From: Laura H. <l....@fz...> - 2025-10-10 14:16:21
Attachments:
smime.p7s
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Hi Krzysztof, thank you for the quick reply. Having multiple forms would be very helpful. The policy document is embedded and acceptance is not optional. The update enquiry form was created using the wizard, the type is sticky and the target groups are the group itself and the root group. For the policy agreement, we selected the relevant policy document, checkbox not selected. The text is the title of the policy. With the same configuration, the policy is displayed on other instances in the form on the home endpoint with a checkbox, and if this is not selected and you try to submit, an error message appears. Let us know if we can provide any further infos. Kind regards and have a nice weekend, Laura Am 10.10.25 um 14:18 schrieb Krzysztof Benedyczak: > Hi Laura, > > W dniu 10.10.2025 o 11:58, Laura Hofer pisze: >> Hi Roman, Hi Krzysztof, >> >> We need some help with the Enquiry Update Form. Firstly, we have the >> problem that we cannot display more than one in the home endpoint. >> Secondly, and this is a problem we only have on our production >> instance, so perhaps you know more about it, the non-optional policy >> agreements are not displayed when viewing the home endpoint. We don't >> have this problem on other instances. Can you think of any reason why >> this problem might be occurring? Or would you perhaps know which >> loggers we would need to increase, as we are not currently seeing any >> major error messages? >> > Yes - user home is limited to a single form. I think in Unity 4 we can > quite easily support more if this is the main problem. > > For the issue with agreements: can you please share more details of > your setup? I.e how form is setup and as well the setup of agreement doc. > > > Thanks, > Krzysztof > > -- "Das Forschungszentrum Jülich stellt zurzeit auf einen neuen Zertifikatsanbieter zum digitalen Signieren von E-Mails um. Während dieser Umstellungsarbeiten kann es vorkommen, dass das DFN Community PKI Zertifikat, mit dem diese E-Mail signiert worden ist, als ungültig angezeigt wird." Large-Scale Data Science Juelich Supercomputing Centre phone: +49 2461 61 6576 fax: +49 2461 61 6656 email: l....@fz... --------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------- Forschungszentrum Jülich GmbH 52425 Jülich Sitz der Gesellschaft: Jülich Eingetragen im Handelsregister des Amtsgerichts Düren Nr. HR B 3498 Vorsitzender des Aufsichtsrats: MinDir Stefan Müller Geschäftsführung: Prof. Dr. Astrid Lambrecht (Vorsitzende), Dr. Stephanie Bauer (stellvertretende Vorsitzende), Prof. Dr. Ir. Pieter Jansens, Prof. Dr. Laurens Kuipers --------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------- |
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From: Krzysztof B. <kb...@un...> - 2025-10-13 16:22:38
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Hi Laura, W dniu 10.10.2025 o 16:16, Laura Hofer pisze: > Hi Krzysztof, > > thank you for the quick reply. Having multiple forms would be very > helpful. > > The policy document is embedded and acceptance is not optional. > > The update enquiry form was created using the wizard, the type is > sticky and the target groups are the group itself and the root group. > For the policy agreement, we selected the relevant policy document, > checkbox not selected. The text is the title of the policy. > > With the same configuration, the policy is displayed on other > instances in the form on the home endpoint with a checkbox, and if > this is not selected and you try to submit, an error message appears. > > Let us know if we can provide any further infos. > Can you please, check one thing *for the user on which you are experiencing the problem*: in admin console -> Directory Browser find that user in the Root group; then inspect the attributes. Is there an attribute "sys:policy-agreement-state"? If yes - what is the value? Also: * are there any other elements in the enquiry and are those shown all right? * I'm assuming you have not modified any advanced options like "Enquiry target groups" or "Target condition" and the user on which the problem is experienced is a member of the target group (here: UpMan project)? Cheers, Krzysztof > Kind regards and have a nice weekend, > Laura > > Am 10.10.25 um 14:18 schrieb Krzysztof Benedyczak: >> Hi Laura, >> >> W dniu 10.10.2025 o 11:58, Laura Hofer pisze: >>> Hi Roman, Hi Krzysztof, >>> >>> We need some help with the Enquiry Update Form. Firstly, we have the >>> problem that we cannot display more than one in the home endpoint. >>> Secondly, and this is a problem we only have on our production >>> instance, so perhaps you know more about it, the non-optional policy >>> agreements are not displayed when viewing the home endpoint. We >>> don't have this problem on other instances. Can you think of any >>> reason why this problem might be occurring? Or would you perhaps >>> know which loggers we would need to increase, as we are not >>> currently seeing any major error messages? >>> >> Yes - user home is limited to a single form. I think in Unity 4 we >> can quite easily support more if this is the main problem. >> >> For the issue with agreements: can you please share more details of >> your setup? I.e how form is setup and as well the setup of agreement >> doc. >> >> >> Thanks, >> Krzysztof >> >> |
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From: Laura H. <l....@fz...> - 2025-10-20 13:35:16
Attachments:
smime.p7s
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Hi Krzysztof, Am 20.10.25 um 14:08 schrieb OTRS Notifications:Am 13.10.25 um 18:22 schrieb Krzysztof Benedyczak: > Can you please, check one thing *for the user on which you are > experiencing the problem*: > > in admin console -> Directory Browser find that user in the Root > group; then inspect the attributes. Is there an attribute > "sys:policy-agreement-state"? If yes - what is the value? > unfortunately, the problem occurs for all users we have been able to check. My account (and the ones where I checked this via the console endpoint) does not have this attribute at all. > Also: > > * are there any other elements in the enquiry and are those shown all > right? > There are no other elements in the enquiry, but the submit button is displayed normally. > * I'm assuming you have not modified any advanced options like > "Enquiry target groups" or "Target condition" and the user on which > the problem is experienced is a member of the target group (here: > UpMan project)? > We added the root group to the enquiry target groups and did not enter anything in the target conditions, so nothing was changed. Kind regards, Laura Am 13.10.25 um 18:22 schrieb Krzysztof Benedyczak: > Hi Laura, > > > > W dniu 10.10.2025 o 16:16, Laura Hofer pisze: >> Hi Krzysztof, >> >> thank you for the quick reply. Having multiple forms would be very >> helpful. >> >> The policy document is embedded and acceptance is not optional. >> >> The update enquiry form was created using the wizard, the type is >> sticky and the target groups are the group itself and the root group. >> For the policy agreement, we selected the relevant policy document, >> checkbox not selected. The text is the title of the policy. >> >> With the same configuration, the policy is displayed on other >> instances in the form on the home endpoint with a checkbox, and if >> this is not selected and you try to submit, an error message appears. >> >> Let us know if we can provide any further infos. >> > > Can you please, check one thing *for the user on which you are > experiencing the problem*: > > in admin console -> Directory Browser find that user in the Root > group; then inspect the attributes. Is there an attribute > "sys:policy-agreement-state"? If yes - what is the value? > > Also: > > * are there any other elements in the enquiry and are those shown all > right? > > * I'm assuming you have not modified any advanced options like > "Enquiry target groups" or "Target condition" and the user on which > the problem is experienced is a member of the target group (here: > UpMan project)? > > > Cheers, > Krzysztof > > > > >> Kind regards and have a nice weekend, >> Laura >> >> Am 10.10.25 um 14:18 schrieb Krzysztof Benedyczak: >>> Hi Laura, >>> >>> W dniu 10.10.2025 o 11:58, Laura Hofer pisze: >>>> Hi Roman, Hi Krzysztof, >>>> >>>> We need some help with the Enquiry Update Form. Firstly, we have >>>> the problem that we cannot display more than one in the home endpoint. >>>> Secondly, and this is a problem we only have on our production >>>> instance, so perhaps you know more about it, the non-optional >>>> policy agreements are not displayed when viewing the home endpoint. >>>> We don't have this problem on other instances. Can you think of any >>>> reason why this problem might be occurring? Or would you perhaps >>>> know which loggers we would need to increase, as we are not >>>> currently seeing any major error messages? >>>> >>> Yes - user home is limited to a single form. I think in Unity 4 we >>> can quite easily support more if this is the main problem. >>> >>> For the issue with agreements: can you please share more details of >>> your setup? I.e how form is setup and as well the setup of agreement >>> doc. >>> >>> >>> Thanks, >>> Krzysztof >>> >>> > -- "Das Forschungszentrum Jülich stellt zurzeit auf einen neuen Zertifikatsanbieter zum digitalen Signieren von E-Mails um. Während dieser Umstellungsarbeiten kann es vorkommen, dass das DFN Community PKI Zertifikat, mit dem diese E-Mail signiert worden ist, als ungültig angezeigt wird." Large-Scale Data Science Juelich Supercomputing Centre phone: +49 2461 61 6576 fax: +49 2461 61 6656 email: l....@fz... --------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------- Forschungszentrum Jülich GmbH 52425 Jülich Sitz der Gesellschaft: Jülich Eingetragen im Handelsregister des Amtsgerichts Düren Nr. HR B 3498 Vorsitzender des Aufsichtsrats: MinDir Stefan Müller Geschäftsführung: Prof. Dr. Astrid Lambrecht (Vorsitzende), Dr. Stephanie Bauer (stellvertretende Vorsitzende), Prof. Dr. Ir. Pieter Jansens, Prof. Dr. Laurens Kuipers --------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------- |
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