Re: [Unity-idm-discuss] Help with enquiry form

[Krzysztof B. <kb...@un...>]

Hi Laura,

W dniu 20.10.2025 o 15:35, Laura Hofer pisze:
> Hi Krzysztof,
>
> Am 20.10.25 um 14:08 schrieb OTRS Notifications:Am 13.10.25 um 18:22 
> schrieb Krzysztof Benedyczak:
>
>> Can you please, check one thing *for the user on which you are 
>> experiencing the problem*:
>>
>> in admin console -> Directory Browser find that user in the Root 
>> group; then inspect the attributes. Is there an attribute 
>> "sys:policy-agreement-state"? If yes - what is the value?
>>
> unfortunately, the problem occurs for all users we have been able to 
> check. My account (and the ones where I checked this via the console 
> endpoint) does not have this attribute at all.
>
>> Also:
>>
>> * are there any other elements in the enquiry and are those shown all 
>> right?
>>
> There are no other elements in the enquiry, but the submit button is 
> displayed normally.
>
>> * I'm assuming you have not modified any advanced options like 
>> "Enquiry target groups" or "Target condition" and the user on which 
>> the problem is experienced is a member of the target group (here: 
>> UpMan project)?
>>
> We added the root group to the enquiry target groups and did not enter 
> anything in the target conditions, so nothing was changed.
>

I've tested this scenario - and works in my case. Certainly we have 
something to improve here: for sticky enquiries, when there is no 
contents then there should be no Submit button, and instead some 
configurable text saying that there is nothing to update.

However, the only case when I see only the Submit button, is after 
accepting the policy doc. And my user has the sys:policy-agreement-state 
attribute set.

The only one idea I have: have you enabled multiple enquiry forms for 
user's Home endpoint? If yes, then maybe you see a different one, which 
is correctly empty?

Otherwise, I'd try to do some small tests. Modify the enquiry to also 
ask for something else, to verify if that appears. Also you can try to 
manually recreate such an enquiry step by step (sounds like it has a 
simple configuration) and see if the new one has the same problem.

And also: it rather doesn't make sense to have '/' and another group as 
a target: '/' contains all users anyway. But that shouldn't harm, is 
only redundant configuration.

Cheers,
Krzysztof