Re: [Unity-idm-discuss] Help with enquiry form

[Laura H. <l....@fz...>]

Hi Krzysztof,

Am 20.10.25 um 14:08 schrieb OTRS Notifications:Am 13.10.25 um 18:22 
schrieb Krzysztof Benedyczak:

> Can you please, check one thing *for the user on which you are 
> experiencing the problem*:
>
> in admin console -> Directory Browser find that user in the Root 
> group; then inspect the attributes. Is there an attribute 
> "sys:policy-agreement-state"? If yes - what is the value?
>
unfortunately, the problem occurs for all users we have been able to 
check. My account (and the ones where I checked this via the console 
endpoint) does not have this attribute at all.

> Also:
>
> * are there any other elements in the enquiry and are those shown all 
> right?
>
There are no other elements in the enquiry, but the submit button is 
displayed normally.

> * I'm assuming you have not modified any advanced options like 
> "Enquiry target groups" or "Target condition" and the user on which 
> the problem is experienced is a member of the target group (here: 
> UpMan project)?
>
We added the root group to the enquiry target groups and did not enter 
anything in the target conditions, so nothing was changed.

Kind regards,
Laura

Am 13.10.25 um 18:22 schrieb Krzysztof Benedyczak:
> Hi Laura,
>
>
>
> W dniu 10.10.2025 o 16:16, Laura Hofer pisze:
>> Hi Krzysztof,
>>
>> thank you for the quick reply. Having multiple forms would be very 
>> helpful.
>>
>> The policy document is embedded and acceptance is not optional.
>>
>> The update enquiry form was created using the wizard, the type is 
>> sticky and the target groups are the group itself and the root group. 
>> For the policy agreement, we selected the relevant policy document, 
>> checkbox not selected. The text is the title of the policy.
>>
>> With the same configuration, the policy is displayed on other 
>> instances in the form on the home endpoint with a checkbox, and if 
>> this is not selected and you try to submit, an error message appears.
>>
>> Let us know if we can provide any further infos.
>>
>
> Can you please, check one thing *for the user on which you are 
> experiencing the problem*:
>
> in admin console -> Directory Browser find that user in the Root 
> group; then inspect the attributes. Is there an attribute 
> "sys:policy-agreement-state"? If yes - what is the value?
>
> Also:
>
> * are there any other elements in the enquiry and are those shown all 
> right?
>
> * I'm assuming you have not modified any advanced options like 
> "Enquiry target groups" or "Target condition" and the user on which 
> the problem is experienced is a member of the target group (here: 
> UpMan project)?
>
>
> Cheers,
> Krzysztof
>
>
>
>
>> Kind regards and have a nice weekend,
>> Laura
>>
>> Am 10.10.25 um 14:18 schrieb Krzysztof Benedyczak:
>>> Hi Laura,
>>>
>>> W dniu 10.10.2025 o 11:58, Laura Hofer pisze:
>>>> Hi Roman, Hi Krzysztof,
>>>>
>>>> We need some help with the Enquiry Update Form. Firstly, we have 
>>>> the problem that we cannot display more than one in the home endpoint.
>>>> Secondly, and this is a problem we only have on our production 
>>>> instance, so perhaps you know more about it, the non-optional 
>>>> policy agreements are not displayed when viewing the home endpoint. 
>>>> We don't have this problem on other instances. Can you think of any 
>>>> reason why this problem might be occurring? Or would you perhaps 
>>>> know which loggers we would need to increase, as we are not 
>>>> currently seeing any major error messages?
>>>>
>>> Yes - user home is limited to a single form. I think in Unity 4 we 
>>> can quite easily support more if this is the main problem.
>>>
>>> For the issue with agreements: can you please share more details of 
>>> your setup? I.e how form is setup and as well the setup of agreement 
>>> doc.
>>>
>>>
>>> Thanks,
>>> Krzysztof
>>>
>>>
>
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