Re: [Unity-idm-discuss] Application Error while Logging in

[Laura H. <l....@fz...>]

Hi Krzysztof,

we wanted to recreate the error, but it seems to be working now. The 
application error does not appear anymore.

Best regards,
Laura

Am 26.07.23 um 13:15 schrieb Krzysztof Benedyczak:
> Hi Sander,
>
> Are there any updates on the below topic?
>
> We have some nice performance improvements prepared, that should help 
> with your perf-problems, but I'd prefer
> to release them only after investigating this issue, which sounds 
> critical.
>
> Best,
> Krzysztof
>
> W dniu 19.06.2023 o 11:46, Sander Apweiler pisze:
>> Dear Roman,
>> not yet since we are quite busy with preparing a summerschool. Maybe
>> later next week.
>>
>> Best regards,
>> Sander
>>
>> On Mon, 2023-06-19 at 11:40 +0200, Roman Krysiński wrote:
>>> Dear Sander,
>>>
>>> Are there any news with regards to additional information?
>>>
>>> Thank you,
>>> Roman
>>>
>>>
>>> pon., 12 cze 2023 o 10:35 Sander Apweiler <sa....@fz...>
>>> napisał(a):
>>>> Dear Krzysztof,
>>>> we will bring the information as soon as possible.
>>>>
>>>> Best regards,
>>>> Sander
>>>>
>>>> On Thu, 2023-06-08 at 10:16 +0200, Krzysztof Benedyczak wrote:
>>>>> Dear Laura, Sander,
>>>>>
>>>>> W dniu 6.06.2023 o 13:19, Laura Hofer pisze:
>>>>>> Dear Krzysztof, Dear Roman,
>>>>>>
>>>>>> we were just about to install unity 3.13.0 and then start
>>>>>> testing.
>>>>>> To
>>>>>> do this, we first switched from unity 3.11.2 to unity 3.12.0,
>>>>>> then
>>>>>> to
>>>>>> 3.13.0. After that, we received an application error message
>>>>>> when
>>>>>> logging in (see attached screenshot). Unfortunately we could
>>>>>> not
>>>>>> find
>>>>>> any error message in the stack trace, so we switched back to
>>>>>> 3.12.0.
>>>>>> There we got the same error message at login, but then we could
>>>>>> also
>>>>>> find an error message in the stack trace. This is also attached
>>>>>> as
>>>>>> a
>>>>>> txt file.
>>>>> So we have found the problem in 3.12 causing your error. We can
>>>>> fix
>>>>> it,
>>>>> no problem, however I don't think it makes a lot of sense: it is
>>>>> a
>>>>> minor
>>>>> bug, which will only occur on a database which was run on 3.13,
>>>>> and
>>>>> then
>>>>> used in 3.12. This problem on 3.12 is also for sure 100% not
>>>>> related
>>>>> to
>>>>> the (serious) sign-in problem you observed on 3.13.
>>>>>
>>>>> That said, to investigate the real issue we need to get back to
>>>>> 3.13,
>>>>> and diagnose the problem in there. In case of error like in your
>>>>> screenshot, you should rather get a stacktrace or at least ERROR
>>>>> message
>>>>> in log. It is possible we have some omission in logging, but
>>>>> unlikely.
>>>>>
>>>>> Can you please first enable debug logging, then repeat your
>>>>> failing
>>>>> sign-in on 3.13 and inspect log files one more time (or share it
>>>>> with
>>>>> us)? We need to find some clues on what is failing. Without
>>>>> access to
>>>>> your database it will be the only way forward.
>>>>>
>>>>> Best,
>>>>> Krzysztof
>>>>>
>>>>>
>
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Forschungszentrum Juelich GmbH
52425 Juelich, Germany
E-Mail: l....@fz...
Phone: +49 2461 61-6576
Fax: +49 2461 61-6656

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