Re: [Unity-idm-discuss] Application Error while Logging in

[Krzysztof B. <kb...@un...>]

Dear Laura, Sander,

W dniu 6.06.2023 o 13:19, Laura Hofer pisze:
> Dear Krzysztof, Dear Roman,
>
> we were just about to install unity 3.13.0 and then start testing. To 
> do this, we first switched from unity 3.11.2 to unity 3.12.0, then to 
> 3.13.0. After that, we received an application error message when 
> logging in (see attached screenshot). Unfortunately we could not find 
> any error message in the stack trace, so we switched back to 3.12.0. 
> There we got the same error message at login, but then we could also 
> find an error message in the stack trace. This is also attached as a 
> txt file. 

So we have found the problem in 3.12 causing your error. We can fix it, 
no problem, however I don't think it makes a lot of sense: it is a minor 
bug, which will only occur on a database which was run on 3.13, and then 
used in 3.12. This problem on 3.12 is also for sure 100% not related to 
the (serious) sign-in problem you observed on 3.13.

That said, to investigate the real issue we need to get back to 3.13, 
and diagnose the problem in there. In case of error like in your 
screenshot, you should rather get a stacktrace or at least ERROR message 
in log. It is possible we have some omission in logging, but unlikely.

Can you please first enable debug logging, then repeat your failing 
sign-in on 3.13 and inspect log files one more time (or share it with 
us)? We need to find some clues on what is failing. Without access to 
your database it will be the only way forward.

Best,
Krzysztof