I would found it helpfull to build up an integration with trac (http://trac.edgewall.org/), one of the most popular open source bugtracker.
Here it would be fine to have the same hierarchy of customers/projects/versions/tasks and to synchronize them. On the other hand
it would be nice to have an trac-Plugin to report the timetracker items within trac.
The same with visual studio, tortoiseSVN and eclipse. Software developers would be very happy...
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