sossie07 - 2016-08-30

Hi all
We have about 100 cisco switchs of all models and ages and SwitchMap has been running well.

Recently we have installed some new Cisco 3650 switches running IOS-XE 3.03.05. and we are finding that port information on these switches in intermittantly displayed in SM incorrectly.

Intermitiantly the interface state (and other items are incorrecly reported) e.g on interfaces that are UP is displayed as "Unknown"
Information that is incorrectly collected for these ports and this includes:
state, days inactive, speed and all information about what the port is connected to.
Information that is correctly collected for these ports and this includes:
port,vlan, duplex, description

This issue is intermittant, ie. sometimes all the information for the port is corrected retreived, and othertimes not. If it gets it wrong for one port on the switch all ports are wrong.

We are running SM 13.1 but have also tried SM 14 with the same issue. We are running SM on windows 2012r2

SNMP seems fine, I'm wondering if its an issue parsing the SNMP response but I don't know why that woudl change.

Does anyone have any suggestions as to how I can troubleshoot this. I am familiar with running SM in debug mode and have done that but cant see anything obvious.

Thanks, Simon