Customer Support on your website

Installation and Usage

1. Click the Copy button and then Download ZIP. Unzip and copy the subteno folder to the root of your site.
2. The file /subteno/backend/config_sample.php should be renamed to /subteno/backend/config.php
3. To work, you need 3 MySQL (MariaDB) tables. To do this, you need to enter the following in /subteno/backend/config.php:

define('DB_HOST', 'localhost');
define('DB_USER', 'username_here');
define('DB_PASS', 'password_here');
define('DB_NAME', 'database_name_here');
define('DB_PORT', 3306);
define('DB_PREFIX', 'S_');

1. In the index.php file of your site, before the body tag, you need to insert the line

 <?php require $_SERVER["DOCUMENT_ROOT"] . "/subteno/frontend/chat.php"; ?>
 </body>

1. Go to your website, a button with a chat icon should appear at the bottom right, click on it, enter any message, click on the button with a paper airplane icon, an incoming message will appear All managers are busy, try again later., do not pay attention to him attention. Now the necessary data should be created in the database. Now in /private/subteno/backend/settings.php you can comment out the line

Subteno::install();

1. Create a Telegram Bot using @BotFather. Write token in /private/subteno/backend/config.php. The name of the bot can be anything, it is not necessary to choose a beautiful one, this name will not be widely available and is only needed for support managers who will communicate with clients.

define('BOT_TOKEN', 'bot_token_here');

1. In the browser you need to enter https://t.me/your_bot_name go to the bot and send it a message BOT_ADMIN_SECRET from /private/subteno/backend/config.php

Safety

For security, you need to deny access to the backend folder directly via the Internet, for this, for example, in Nginx

location /subteno/backend/ {
    deny all;
}

Links

• Initial code

Donation