From: David R. H. <drh...@co...> - 2006-12-27 21:50:05
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My messaging environment includes: RedHat EL 4 Cyrus IMAP Postfix Apache webserver Squirrelmail 1.4.6-7.el4 for mobile users MSOutlook 2002 with IMAP account configured on client computers Users are not permitted to purge mail. We are a healthcare facility and all e-mail messages must be kept. Here is my problem: When a user reads e-mail in Outlook and deletes the message, Outlook puts a line through it. We "Hide Deleted Messages" from view and this way we can retrieve any deleted message if needed. If a user reads his/her e-mail using Squirrelmail, all of these messages are purged and cannot be retrieved. How do we make Squirrelmail play nicely with Outlook? Unfortunately replacing Outlook is not an option. Thank you in advance for any suggestions or advice, Dave. -- David Hopkins drh...@co... |
From: David H. <dho...@wt...> - 2006-12-27 21:46:47
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My messaging environment includes: RedHat EL 4 Cyrus IMAP Postfix Apache webserver Squirrelmail 1.4.6-7.el4 for mobile users MSOutlook 2002 with IMAP account configured on client computers Users are not permitted to purge mail. We are a healthcare facility and all e-mail messages must be kept. Here is my problem: When a user reads e-mail in Outlook and deletes the message, Outlook puts a line through it. We "Hide Deleted Messages" from view and this way we can retrieve any deleted message if needed. If a user reads his/her e-mai= l using Squirrelmail, all of these messages are purged and cannot be retrieved. How do we make Squirrelmail play nicely with Outlook? Unfortunately replacing Outlook is not an option. Thank you in advance fo= r any suggestions or advice, Dave. |
From: Paul L. <pa...@sq...> - 2007-01-09 06:15:50
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On 12/27/06, David Hopkins <dho...@wt...> wrote: > My messaging environment includes: > RedHat EL 4 > Cyrus IMAP > Postfix > Apache webserver > Squirrelmail 1.4.6-7.el4 for mobile users > MSOutlook 2002 with IMAP account configured on client computers > > Users are not permitted to purge mail. We are a healthcare facility and > all e-mail messages must be kept. Here is my problem: > When a user reads e-mail in Outlook and deletes the message, Outlook puts > a line through it. We "Hide Deleted Messages" from view and this way we > can retrieve any deleted message if needed. If a user reads his/her e-mail > using Squirrelmail, all of these messages are purged and cannot be > retrieved. How do we make Squirrelmail play nicely with Outlook? > Unfortunately replacing Outlook is not an option. Thank you in advance for > any suggestions or advice, Dave. This was already asked and answered a couple weeks ago. I concur with one of the responses that said you need to find a much better solution than just letting messages sit with the deleted flag in the users' mail account, as that is exploitable by users with ill intent and generally susceptible to problems just like what you are finding with SM. Do something like copy messages when then come in to a message store elsewhere, etc. |
From: Jonathan A. <jo...@sq...> - 2007-01-15 08:06:58
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-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Paul, On Tuesday, January 09, 2007, Paul wrote: > On 12/27/06, David Hopkins <dho...@wt...> wrote: >> My messaging environment includes: >> RedHat EL 4 >> Cyrus IMAP >> Postfix >> Apache webserver >> Squirrelmail 1.4.6-7.el4 for mobile users >> MSOutlook 2002 with IMAP account configured on client computers >> >> Users are not permitted to purge mail. We are a healthcare facility and >> all e-mail messages must be kept. Here is my problem: >> When a user reads e-mail in Outlook and deletes the message, Outlook puts >> a line through it. We "Hide Deleted Messages" from view and this way we >> can retrieve any deleted message if needed. If a user reads his/her e-ma= il >> using Squirrelmail, all of these messages are purged and cannot be >> retrieved. How do we make Squirrelmail play nicely with Outlook? >> Unfortunately replacing Outlook is not an option. Thank you in advance f= or >> any suggestions or advice, Dave. > This was already asked and answered a couple weeks ago. I concur with > one of the responses that said you need to find a much better solution > than just letting messages sit with the deleted flag in the users' > mail account, as that is exploitable by users with ill intent and > generally susceptible to problems just like what you are finding with > SM. Do something like copy messages when then come in to a message > store elsewhere, etc. Along with this comment, you can set the auto_expunge option to false in the config. This will stop SM from "purging" the mailbox when you select it (and after deleting emails). It does, however, give the users the ability to hit the button to "purge". You can always address that issue with a minor code change (see lines 748-751 in functions/mailbox_display.php). - -- Jonathan Angliss <jo...@sq...> -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (MingW32) iD8DBQFFqzWqK4PoFPj9H3MRAlQOAJ9x5z74CrX9Aw5Ouwqp3nAGV4uMZwCdFswQ tkpsLwesuooigAdzBNOTZEw=3D =3Du0n9 -----END PGP SIGNATURE----- |
From: Freddie C. <fca...@sd...> - 2006-12-27 21:57:26
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On Wednesday 27 December 2006 01:49 pm, David R. Hopkins wrote: > My messaging environment includes: > RedHat EL 4 > Cyrus IMAP > Postfix > Apache webserver > Squirrelmail 1.4.6-7.el4 for mobile users > MSOutlook 2002 with IMAP account configured on client computers > > Users are not permitted to purge mail. We are a healthcare facility and > all e-mail messages must be kept. Here is my problem: > When a user reads e-mail in Outlook and deletes the message, Outlook > puts a line through it. We "Hide Deleted Messages" from view and this > way we can retrieve any deleted message if needed. If a user reads > his/her e-mail using Squirrelmail, all of these messages are purged and > cannot be retrieved. How do we make Squirrelmail play nicely with > Outlook? Unfortunately replacing Outlook is not an option. Thank you in > advance for any suggestions or advice, Dave. Turn off auto-purge in the Squirrelmail configuration (./configure). In all the Squirrelmail installs I've done, I've had to manually enable this, so someone over there manually enabled it. (Personally, I hate the way Outlook does it ... it's the only IMAP client I've used that doesn't move deleted messages to a Trash folder.) A better solution would be to archive the messages on the server, and not rely on IMAP clients to not delete messages. -- Freddie Cash, LPIC-2 CCNT CCLP Network Support Technician School District 73 (250) 377-HELP [377-4357] fca...@sd... |
From: Don R. <do...@dr...> - 2006-12-28 22:04:51
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David R. Hopkins wrote: > My messaging environment includes: > RedHat EL 4 > Cyrus IMAP > Postfix > Apache webserver > Squirrelmail 1.4.6-7.el4 for mobile users > MSOutlook 2002 with IMAP account configured on client computers > > Users are not permitted to purge mail. We are a healthcare facility and > all e-mail messages must be kept. Here is my problem: > When a user reads e-mail in Outlook and deletes the message, Outlook puts a line through it. We "Hide Deleted Messages" from view and this way we can retrieve any deleted message if needed. If a user reads his/her e-mail using Squirrelmail, all of these messages are purged and cannot be retrieved. How do we make Squirrelmail play nicely with Outlook? Unfortunately replacing Outlook is not an option. Thank you in advance for any suggestions or advice, Dave. Relying on client-software to behave in a certain way to protect mail messages from being deleted is a very poor design. Consider a malicious user who deliberately tries to delete e-mail for one reason or another... maybe your e-mail client works the way you want, but do users have physical access to the PC? Can they install their own client? Could they boot from CD and install who knows what and delete all their e-mail? The proper place to ensure e-mail is kept is at the e-mail server, before it even gets to a client. If you are running sendmail/procmail each incoming message can easily be saved to some protected mailbox. A recipe in /etc/.procmailrc : :0 c keepForever Would put every arriving message in the "KeepForever" folder. This is the most basic form.... you might want to add a header like X-Keep-Until: or something so you could have a process to delete old (10years? whatever) data |