On Tue, 2007-01-09 at 04:50 -0800, ma ga wrote:
> Hello All,
> First, thanks a lot for this informative list.
> After wroking for some time with the package, one of my customers wanted to return to me some goods. How can I do this in the system to affect the inventory. One fast solution is to update my invoice by deleting the returned item? but I am not sure if this is the correct way as I would like to track items returned....,
> The optimum is to create an account for sales returns, and affect it....
>
> Any thoughts are appreciated,
> -Mahmoud
We handle this through a sales order/sales invoice with negative
quantities. This allows inventory to be affected correctly as well as
hitting that customers A/R account with the proper credit. This also
allows us to issue an RMA/RGA (whatever you want to call it...returned
goods authorization) and to bring the product back using a sales order
(so the driver can route it for pick up) for inspection to insure it is
still sellable prior to cutting an invoice against it. You can also add
a service charge to your invoice, if you want, for restock fee etc.
Hope that helps,
David Boyle
NAPCO
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