Jun 16, 2005 07:00 ET
Stream Acquires Facility in the Dominican Republic; Site Will Provide Both English and Spanish Support
RICHARDSON, Texas, June 16 /PRNewswire/ -- Stream, a leading global outsourcer of technical support and customer service, has announced it has acquired a contact center in Santo Domingo, the Dominican Republic, from Supra Telecom. The site will provide English and Spanish-language support for Stream's North American and Latin American clients. Terms of the transaction were not disclosed.
The acquisition will provide Stream with 100% ownership of the Santo Domingo site.
Stream is recognized as a leading provider of technical support and customer service outsourcing to high-technology companies. The company provides services to some of the world's most respected PC software publishers, Internet service providers and hardware manufacturers.
"The selection of Santo Domingo is a logical choice for Stream's strategically planned growth," said Stream's President and CEO, Toni Portmann. "By employing processes and methodologies in Santo Domingo that are consistent with those in our 21 other global locations, Stream will further extend our comprehensive service management strategy to include Latin America as well."
The new site in Santo Domingo further supports Stream's Smart Shore(SM) methodology and expertise. This methodology offers a consultative approach to selecting locations for a given client's support needs. Stream's global infrastructure and locations enable the company to determine the best mix of onshore, nearshore and offshore locations for a client's support needs: based on the product line, the customer set, the contact channels, and the type of support that is required.
Santo Domingo's English-speaking workforce allows Stream to provide flexible customer service and technical support solutions for both North America and Latin America.
"In addition, the site's management and support professionals have expertise in our core support models: customer service, technical support, and revenue generation programs," said Portmann. "This enables Stream to immediately provide quality support for existing and new clients, with very little training and ramp time."
For the last two years, the Santo Domingo site has provided support to Supra Telecom's North American business and residential customers of local, domestic and international long distance, voicemail, and Internet services.
With the sale of the Santo Domingo location, Supra Telecom will consolidate support currently provided in Santo Domingo to its existing site in San Jose, Costa Rica.
"The sale of the site reflects current efforts to improve our margins," said Carlos Lopez, vice president-brand marketing for Supra Telecom. "Thereby enhancing our competitive position in marketplace."
Stream is a global technical support and customer service outsourcing provider. The company's award-winning systems and processes provide effective contact centre solutions that help clients achieve business efficiencies and provide an exceptional service experience to their customers. Stream employees around the world enhance more than 45 million customer experiences a year using Stream's fully integrated suite of e-mail, chat, voice and self- help solutions. For more information, visit Stream's Web site at http://www.stream.com/ .
About Supra Telecom
Supra Telecom, established in 1996 and based in Miami, is the second largest telecommunications provider in the tri-county area with over 260,000 customers and annual revenues exceeding $150 million. Supra provides local, domestic and international long distance, voicemail, and internet service to its business and residential customers. Supra provides nearly half of all competitive residential access lines in the state of Florida and is one of the largest residential competitors to BellSouth.
CONTACT: Niles Coats of Stream, +1-469-624-5088, or
Web site: http://www.stream.com/
"Santo Domingo's English-speaking workforce allows Stream to provide flexible customer service and technical support solutions for both North America and Latin America."
What English-speaking workforce? Three pelagatos do not constitute a workforce. :-)
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