From: Manfred S. <man...@gm...> - 2009-01-19 21:08:23
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Hi, Some newer Seagate disks risk a sudden death due to buggy firmware: 7200.11, ES.2, Diamondmax 22. Details on http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=search&Module=selfservice&TargetLanguage=selfservice&DocId=207931&NewLang=en cheers, Manfred |
From: Bruce A. <ba...@gr...> - 2009-01-20 00:20:43
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Gabi, this probably merits a 'news' item on the smartmontools front page. On Mon, 19 Jan 2009, Manfred Schwarb wrote: > Hi, > > Some newer Seagate disks risk a sudden death due to > buggy firmware: 7200.11, ES.2, Diamondmax 22. > > Details on > http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=search&Module=selfservice&TargetLanguage=selfservice&DocId=207931&NewLang=en > > cheers, > Manfred > > > ------------------------------------------------------------------------------ > This SF.net email is sponsored by: > SourcForge Community > SourceForge wants to tell your story. > http://p.sf.net/sfu/sf-spreadtheword > _______________________________________________ > Smartmontools-support mailing list > Sma...@li... > https://lists.sourceforge.net/lists/listinfo/smartmontools-support > |
From: Christian F. <Chr...@t-...> - 2009-01-20 10:50:23
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Bruce Allen wrote: > Gabi, this probably merits a 'news' item on the smartmontools front > page. > Good idea. Does is probably make sense to add warning entries for the affected models and revisions to the drivedb ? Cheers, Christian |
From: Bruce A. <ba...@gr...> - 2009-01-22 10:32:33
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> Bruce Allen wrote: >> Gabi, this probably merits a 'news' item on the smartmontools front >> page. >> > > Good idea. > > Does is probably make sense to add warning entries for the affected > models and revisions to the drivedb ? Good idea. Is there any reason NOT to do this? Cheers, Bruce |
From: Richard R. <rr...@ms...> - 2009-01-20 23:07:40
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Great I bought one of these last week I see they have not released a fix Does Seagate have utilities to update the firmware Thanks guys I would not have known about this if not for this list Richard Ray On Mon, 19 Jan 2009, Manfred Schwarb wrote: > Hi, > > Some newer Seagate disks risk a sudden death due to > buggy firmware: 7200.11, ES.2, Diamondmax 22. > > Details on > http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=search&Module=selfservice&TargetLanguage=selfservice&DocId=207931&NewLang=en > > cheers, > Manfred > > > ------------------------------------------------------------------------------ > This SF.net email is sponsored by: > SourcForge Community > SourceForge wants to tell your story. > http://p.sf.net/sfu/sf-spreadtheword > _______________________________________________ > Smartmontools-support mailing list > Sma...@li... > https://lists.sourceforge.net/lists/listinfo/smartmontools-support > |
From: Erwan V. <er...@se...> - 2009-01-21 10:33:53
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Richard Ray wrote: > Great > I bought one of these last week > I see they have not released a fix > Does Seagate have utilities to update the firmware > > Thanks guys > I would not have known about this if not for this list > > I also own a disk of a failing series but please first go to that page : http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=search&Module=selfservice&TargetLanguage=selfservice&DocId=207931&NewLang=en Then choose your model an read carefully the warnings. For my ST31000333AS that I've just bought I can read the following message : * "Note:* If your drive has *CC* or *LC* firmware, your drive is not affected and no further action is required. Attempting to flash the firmware of a drive with *CC* or* LC* firmware will result in rendering your drive inoperable. " In my case I already have a good firmware and upgrading would lead to a data loss. So please be careful about this issues ! -- Erwan Velu Pre-Sales Engineer Seanodes http://www.seanodes.com +33 (0)1 41 22 13 83 |
From: Alexander S. <ash...@gm...> - 2009-01-21 10:09:13
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On Tue, 20 Jan 2009 16:49:32 -0600 (CST) Richard Ray <rr...@ms...> wrote: > Great > I bought one of these last week > I see they have not released a fix > Does Seagate have utilities to update the firmware > > Thanks guys > I would not have known about this if not for this list > > Richard Ray Seagate removed the firmware download link due to it bricking 100% of the 500GB 7200.11 drives. They said they're working on it. The whole thing looks like a farce. First, all the 7200.11 drives (except the ones with SD1A firmware) started experiencing a "BIOS doesn't see it" problem which, if it affected the drive already, seems to be fixable only with a mod chip (!), as you can't update a firmware of a drive if it's invisible to the system. The problem is most common after about 3 months of use. The drives with SD15, SD16, SD17, SD18, SD19 firmwares are all affected (possibly others too, but not SD1A). The first fix they released only worked on specific versions of 7200.11 1TB drive, due to a bug in drive detection program. The second fix enabled the firmware update for the whole 7200.11 range, but bricked 100% of the 500GB drives. The bricking here is not as fatal as with the first problem, because you can downgrade the firmware from SD1A to SD14 which, while extremely slow, at least allows you to access your data. Now that the firmware link is offline, the owners of 7200.11 drives are trembling (me included), hoping that their drives will last until the proper fix is released. More information: http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931 http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951 http://forums.seagate.com/stx/board?board.id=ata_drives Alexander |
From: Richard R. <rr...@ms...> - 2009-01-21 14:50:32
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On Wed, 21 Jan 2009, Alexander Shaduri wrote: > On Tue, 20 Jan 2009 16:49:32 -0600 (CST) > Richard Ray <rr...@ms...> wrote: > >> Great >> I bought one of these last week >> I see they have not released a fix >> Does Seagate have utilities to update the firmware >> >> Thanks guys >> I would not have known about this if not for this list >> >> Richard Ray > > Seagate removed the firmware download link due to it bricking > 100% of the 500GB 7200.11 drives. They said they're working > on it. > > The whole thing looks like a farce. First, all the 7200.11 drives > (except the ones with SD1A firmware) started experiencing > a "BIOS doesn't see it" problem which, if it affected the drive > already, seems to be fixable only with a mod chip (!), as you > can't update a firmware of a drive if it's invisible to the system. > The problem is most common after about 3 months of use. > The drives with SD15, SD16, SD17, SD18, SD19 firmwares > are all affected (possibly others too, but not SD1A). > > The first fix they released only worked on specific versions of > 7200.11 1TB drive, due to a bug in drive detection program. > > The second fix enabled the firmware update for the whole > 7200.11 range, but bricked 100% of the 500GB drives. > The bricking here is not as fatal as with the first problem, > because you can downgrade the firmware from SD1A to SD14 > which, while extremely slow, at least allows you to access > your data. > > Now that the firmware link is offline, the owners of 7200.11 > drives are trembling (me included), hoping that their drives > will last until the proper fix is released. > > > More information: > http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931 > http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951 > http://forums.seagate.com/stx/board?board.id=ata_drives > > Alexander > This is what smartctl reports Device Model: ST31000340AS Serial Number: 6QJ05JC1 Firmware Version: SD15 If I am reading thing correctly this drive is one that has bad firmware If/When Seagate releases a fix how would I apply it If it trashes the drive would they take it back on warranty Richard |
From: Alexander S. <ash...@gm...> - 2009-01-21 14:58:07
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On Wed, 21 Jan 2009 08:50:11 -0600 (CST) Richard Ray <rr...@ms...> wrote: > This is what smartctl reports > > Device Model: ST31000340AS > Serial Number: 6QJ05JC1 > Firmware Version: SD15 > > > If I am reading thing correctly this drive is one that has bad firmware > If/When Seagate releases a fix how would I apply it > If it trashes the drive would they take it back on warranty Yes, it seems the drive is affected - it can fail on boot any time. I have two drives of the same model / firmware myself. The previous fix was a bootable CD iso image (DOS-based, I think). Note that I'm not sure if it detects the drives in USB enclosures. AFAIK, this is covered by warranty, at least that's what folks on the support forums say. Alexander |
From: Alexander S. <ash...@gm...> - 2009-01-25 09:55:32
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Hello, Just wanted anyone interested to know that Seagate has released proper firmware update about 2 days ago, and it seems to work so far. I updated my 7200.11 ST31000340AS 1TB drive, and there seem to be no problems so far. Most Barracuda 7200.11, ES.2 SATA and DiamondMax 22 drives are affected. This firmware fixes the _potential_ "BIOS doesn't detect the drive" issue. It also fixes the 500G drive problem caused by previous firmware update. Note that it does NOT fix the non-detection issue if it already affected your drive. The only supported method for fixing that is sending the drive back to Seagate. The unsupported method involves some modding, as described at: http://www.msfn.org/board/index.php?showtopic=128807 Some people also report that shutting down / booting (but not rebooting) your computer may make BIOS recognize the drive again. Also, there are reports that if the BIOS sees it but shows 0LBA as its size, booting a seatools for DOS cd and setting the drive's LBA size to maximum may help. For a possible explanation of the problem see the unofficial post by Seagate employee at: http://slashdot.org/comments.pl?sid=1098793&cid=26542735 Also, see the other posts by "maxtorman" for additional interesting information at: http://it.slashdot.org/article.pl?sid=09/01/21/0052236 Download the firmware update at: http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931 It's a bootable CD image. Note: You have to update the firmware on a computer with only one drive present. That means you have to pull the drives from any RAIDs you have one by one, and disconnect any other drives other than the one you're updating. Otherwise, the firmware boot cd may flash the other drives too, which may lead to permanent damage. Alexander |
From: Erwan V. <er...@se...> - 2009-01-22 12:35:40
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Bruce Allen wrote: >> Bruce Allen wrote: >> >>> Gabi, this probably merits a 'news' item on the smartmontools front >>> page. >>> >>> >> Good idea. >> >> Does is probably make sense to add warning entries for the affected >> models and revisions to the drivedb ? >> > > Good idea. Is there any reason NOT to do this? > IMHO, until things are solved, could be our responsibility to say something wrong. I mean like "saying that's safe to upgrade for this model/firmware" whereas later seagate could tell the opposite later. Looks like a dangerous game as long as seagate isn't capable to fix every cases. my 2 cents ;o) -- Erwan Velu Pre-Sales Engineer Seanodes http://www.seanodes.com +33 (0)1 41 22 13 83 |
From: Bruce A. <ba...@gr...> - 2009-01-22 12:48:12
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>>>> Gabi, this probably merits a 'news' item on the smartmontools front >>>> page. >>>> >>>> >>> Good idea. >>> >>> Does is probably make sense to add warning entries for the affected >>> models and revisions to the drivedb ? >>> >> >> Good idea. Is there any reason NOT to do this? >> > IMHO, until things are solved, could be our responsibility to say > something wrong. > I mean like "saying that's safe to upgrade for this model/firmware" > whereas later seagate could tell the opposite later. > Looks like a dangerous game as long as seagate isn't capable to fix > every cases. Our warning should say 'be careful: there are known problems with these drives, see the following Seagate web page: http://..." So we do not claim a solution, only alert users to possible problem. Cheers, Bruce |
From: Richard R. <rr...@ms...> - 2009-01-22 22:27:36
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I see a fix has been released At least for my drive ST31000340AS Has anyone tried it Richard On Mon, 19 Jan 2009, Manfred Schwarb wrote: > Hi, > > Some newer Seagate disks risk a sudden death due to > buggy firmware: 7200.11, ES.2, Diamondmax 22. > > Details on > http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=search&Module=selfservice&TargetLanguage=selfservice&DocId=207931&NewLang=en > > cheers, > Manfred > > > ------------------------------------------------------------------------------ > This SF.net email is sponsored by: > SourcForge Community > SourceForge wants to tell your story. > http://p.sf.net/sfu/sf-spreadtheword > _______________________________________________ > Smartmontools-support mailing list > Sma...@li... > https://lists.sourceforge.net/lists/listinfo/smartmontools-support > |
From: Christian F. <Chr...@t-...> - 2009-01-27 21:19:40
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Bruce Allen wrote: > > Our warning should say 'be careful: there are known problems with > these drives, see the following Seagate web page: http://..." > > So we do not claim a solution, only alert users to possible problem. > Done. As there is not official list of working firmware versions, the warning is printed for all possibly affected drive models. For firmware versions known to be affected, an extra BIG warning is printed. The link http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931 now works also for browser language settings != en. Cheers, Christian |
From: Bruce A. <ba...@gr...> - 2009-01-28 09:47:13
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Thank you! On Tue, 27 Jan 2009, Christian Franke wrote: > Bruce Allen wrote: >> >> Our warning should say 'be careful: there are known problems with >> these drives, see the following Seagate web page: http://..." >> >> So we do not claim a solution, only alert users to possible problem. >> > > Done. As there is not official list of working firmware versions, the > warning is printed for all possibly affected drive models. For firmware > versions known to be affected, an extra BIG warning is printed. > > The link > http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931 > now works also for browser language settings != en. > > Cheers, > Christian > > > ------------------------------------------------------------------------------ > This SF.net email is sponsored by: > SourcForge Community > SourceForge wants to tell your story. > http://p.sf.net/sfu/sf-spreadtheword > _______________________________________________ > Smartmontools-support mailing list > Sma...@li... > https://lists.sourceforge.net/lists/listinfo/smartmontools-support > |