[smartmontools-support] Problems talking to disks behind PERC adapter

[mathog <ma...@ca...>]

Hi,

smartctl talks happily to disks on several machines with PERC adapaters 
here, but one it does not like.  megacli says that the adapter on this 
Centos 6.9 machine is:

Product Name    : PERC H730 Adapter
Serial No       : 54N00BK
FW Package Build: 25.2.2-0004

                     Mfg. Data
                 ================
Mfg. Date       : 04/24/15
Rework Date     : 04/24/15
Revision No     : A01
Battery FRU     : N/A

                 Image Versions in Flash:
                 ================
BIOS Version       : 6.18.03.0_4.16.07.00_0x06070400
Ctrl-R Version     : 5.03-0010
FW Version         : 4.241.00-4163
NVDATA Version     : 3.1310.00-0084
Boot Block Version : 3.02.00.00-0000

                 Pending Images in Flash
                 ================
None

                 PCI Info
                 ================
Controller Id   : 0000
Vendor Id       : 1000
Device Id       : 005d
SubVendorId     : 1028
SubDeviceId     : 1f43

Host Interface  : PCIE

ChipRevision    : C0

Link Speed           : 3
Number of Frontend Port: 0
Device Interface  : PCIE

Number of Backend Port: 8


However the smartctl which comes with Centos 6.9 will not talk to it:
smartctl -i  /dev/sda -d sat+megaraid,0
smartctl 5.43 2012-06-30 r3573 [x86_64-linux-2.6.32-573.22.1.el6.x86_64] 
(local build)
Copyright (C) 2002-12 by Bruce Allen, 
http://smartmontools.sourceforge.net

Smartctl: Device Read Identity Failed: megasas_cmd result: 0.0 = 0/45

smartctl --scan
/dev/sda -d scsi # /dev/sda, SCSI device


and neither will one just built from scratch:

./smartctl -i  /dev/sda -d sat+megaraid,0
smartctl 6.5 2016-05-07 r4318 [x86_64-linux-2.6.32-573.22.1.el6.x86_64] 
(local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, 
www.smartmontools.org

Read Device Identity failed: megasas_cmd result: 0.0 = 0/45

./smartctl --scan
/dev/sda -d scsi # /dev/sda, SCSI device
/dev/bus/0 -d megaraid,0 # /dev/bus/0 [megaraid_disk_00], SCSI device
/dev/bus/0 -d megaraid,1 # /dev/bus/0 [megaraid_disk_01], SCSI device
/dev/bus/0 -d megaraid,2 # /dev/bus/0 [megaraid_disk_02], SCSI device
/dev/bus/0 -d megaraid,3 # /dev/bus/0 [megaraid_disk_03], SCSI device
/dev/bus/0 -d megaraid,4 # /dev/bus/0 [megaraid_disk_04], SCSI device
/dev/bus/0 -d megaraid,5 # /dev/bus/0 [megaraid_disk_05], SCSI device
/dev/bus/0 -d megaraid,6 # /dev/bus/0 [megaraid_disk_06], SCSI device
/dev/bus/0 -d megaraid,7 # /dev/bus/0 [megaraid_disk_07], SCSI device


Suggestions?

Thanks,

David Mathog
ma...@ca...
Manager, Sequence Analysis Facility, Biology Division, Caltech