At 12:44 PM 6/17/2003 -0500, Bruce Allen wrote:
The internal diagnostics DO think so.  However the drive does not yet have
failing SMART status, which indicates a predicted lifetime < 24 hours.


Ahh.  Got it.


> >Wow -- this is VERY high.  I suggest you try and get some fan to blow air
> >on this disk.  It's awfully hot...
>
>
> It's "running idle" temp is around 42 degress C, so this is a minor
> increase while it's doing something.  Even with the case off and a fan
> blowing directly on it, 42 is about as low as I can go.  I have a physical
> temp monitor that verifies this measurement as real.

Hmm, what's the ambient room temperature?  I have a bunch (well,
hundreds) of maxtor drives in a 21 C room and they all run at 23-27 C.


About 79 degrees F.  (26 degress C?)

I was playing around with it and I found if I point a box fan at it from about 2 ft. away, I can get it down to 38 C, but this does not seem a smart condition to continue in....



> >Bottom line: you need a new disk.  It looks like it's less than a year old
> >(much less than 8000 hours usage) so Maxtor's warranty should cover it.
>
> I'll probably need to provide them some sort of proof, no?  Guess I'll need
> to find and try their diagnostics and see what those say.

If you just tell them that the drive is failing it's SMART short &
extended self-test at the same address each time, that should be enough
for them to replace it.  That, after all, is what the self-tests are for.



They had me run their PowerMAX tests, which reported an error code and reported it "might" be able to fix it and call back only if it cannot.  But there also "might" be data loss, so I guess I need to back the whole doggone thing up and try that.  Gonna blow a few hours today....

Running the Maxtor program did add an error entry in the "Error Log", though (reproduced here just FYI):

SMART Error Log Version: 1
ATA Error Count: 1
        DCR = Device Control Register
        FR  = Features Register
        SC  = Sector Count Register
        SN  = Sector Number Register
        CL  = Cylinder Low Register
        CH  = Cylinder High Register
        D/H = Device/Head Register
        CR  = Content written to Command Register
        ER  = Error register
        STA = Status register
Timestamp is seconds since the previous disk power-on.
Note: timestamp "wraps" after 2^32 msec = 49.710 days.

Error 1 occurred at disk power-on lifetime: 3104 hours
When the command that caused the error occurred, the device was in an unknown state.
After command completion occurred, registers were:
ER:40 SC:1a SN:e6 CL:d6 CH:07 D/H:e0 ST:d1
Sequence of commands leading to the command that caused the error were:
DCR   FR   SC   SN   CL   CH   D/H   CR   Timestamp
 07   00   00   00   d6   07    e0   41     144.450
 07   00   00   00   d5   07    e0   41     144.447
 07   00   00   00   d4   07    e0   41     144.444
 07   00   00   00   d3   07    e0   41     144.440
 07   00   00   00   d2   07    e0   41     144.437




And I just noticed an old Quantum Fireball in another system acting the exact same way, so I guess I'll need to do that one too....both root drives.  Yuck.

Thanks for the info!

-W