GET FREE SHIPPING ON ORDERS OF $300 OR
Free shipping will be automatically applied to orders of
$300 or more. No coupon code required.
The Only Gowns will notify you by email as soon as
your order is shipped. This notice will give you an
estimate of the number of days within which your order
will arrive. In case your delivery is delayed beyond a
time you are advised to contact us by email.
In case you contact us by email with all the details
regarding the delivery that is taking longer than the
shipping notice estimate, the Only Gowns will get back
to you with the courier's tracking number for the
shipment and the directions for using this number to
learn the status of your shipment.
If the courier is unable to locate your shipment and give
you an expected delivery date, the delivery guarantee for
Onlygowns will take into effect.
To notify OnlyGowns about the lost shipment email at
customersupport@OnlyGowns.com mentioning your
phone number and the courier tracking number. The
OnlyGowns will immediately investigate the status of the
case and contact you or reship the order again with no
additional charges, or else refund your total purchase
Refunds will be made by electronic credit charged back
to your initial source of payment. Only Gowns will credit
full amount back to your credit card account in case of
2.How shipments are made
Only Gowns is located overseas and hence all
shipments originate from there and are flown to their
Express shipment DHL, FedEx and TNT are employed
for shipping all orders. Express shipment means that
the consignment is traceable and can be tracked.
During this entire stretch, it is possible to track the
package, with the courier tracking number provided by
the express shipment company. The courier tracking
number is provided by Onlygowns, once your parcel is
shipped. This facility helps you to keep a close-watch
on the movement of your shipment, towards its final
destination. The entire shipping process is traceable and
hence the customers can get their parcels right at their
door-step as per their convenience and without any
In case it is not possible for you to sign and collect your
shipment at the probable date of arrival of your
shipment, you can certainly leave a note on the door
directing delivery to a neighbor, who can sign for the
package on your behalf.
If no one can sign for the delivery on your behalf,
Express courier will leave a note with shipment number
and a contact number so that you can call them and
arrange for the delivery. It is to be noted that, we do not
make delivery at Post office box.
3.Notices You Will Receive
When you first place your order you will receive two
notices one from CCAvenue- our payment processor,
acknowledging the receipt of your application for credit,
and the other from Only Gowns, acknowledging the
receipt of your order thereby sending you a copy of your
In case you do not receive these notices, then it should
be taken granted that your order was not registered into
our system and hence it cannot be processed and
Within 2 business days of your notice of credit approval,
and once final dress measurements are confirmed you
will receive our shipping notice, advising that your order
has been shipped, and that you can expect delivery
within 2 to 3 weeks thereafter. We value each and every
customer and we will do the best we can, to make sure
your purchase from us goes smoothly.
4.If delivery is late?
If for any reason your order fails to arrive or it is unable
to locate your shipment, the credit will be charged back
to your credit card, equal to the amount of your
purchase, or a replacement shipment will be sent to you.
If you intimate us by email about the delivery that is
taking longer than the shipping notice estimate, Only
Gowns will get back to you with the courier's tracking
number for the shipment and directions for using this
number to learn the status of your shipment.
5.When to expect Delivery
CCAvenue- our payment processor, will send you an
email, usually in less than 48 hours after ordering,
confirming that your payment has received final approval.
This message indicates that the order is paid, and it is
instantly updated in our systems list for shipping, and
the clock starts running for us.
Within two business days of receiving notice for
payment, and once your measurement for the dress is
finalized, we will ship your order and send you a
This notice tells you the date we shipped your order,
and also expected delivery date within two to three
weeks. Delivery is almost always in less time than this.
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