1. When a change to a ticket is made, i.e. assignment
change. The page should auto-refresh - I should not
need to refresh the site.
2. The purple needs to be changed back to green.
3. Tickets should be thought of as follows (and named
as such in the system):
• Pending (no one has looked at the ticket)
• Contacted (someone has contacted the user, but not
talked to them) - this is optional if we need it.
• Open (the ticket is being worked by an engineer)
• Closed
(these are normal nomencalures for ticketing systems -
I think we should use them in the public release as well)
4. The SimpleTicket text should be changed to the logo
(I will attach the files)
5. The Your Logo Here should be changed back to the
Architel logo.
6. When I try to create a new ticket nothing happens.
So I cannot see if any changes need to be made.
7. Please research if you can relocate the user on the
page. For example, if I am looking at 'My Tickets' and
open a ticket I would like for the top of the ticket to
be at the top of the page - I do not want to scroll. I
think this would make it easier to see the ticket.
8. Under New Tickets - I think the fields should be:
User | Company | Description | Created (include time)
Use colors to highlight each ticket based on priority -
top priority is red and so on. Lets just create a key
at the top right of the Pending Ticket area.
9. Can we have a little button to the left of each
ticket that engineers can press to 'grab it' i.e.
automatically assign it to themselves.
10. Change text: Welcome to the Architel Ticket
System! to: Welcome to SimpleTicket!
11. I would like for the "Let us get some
information..." area (i.e. initial sign up) to have
another field under Cell Phone: Your Location: (this
field should be two or three lines and ask (inside the
field) the user to describe his location: i.e. I am
located at HQ in office number 202 right next to the
bathroom).
12. In the hover box on the user name section
(currently called Customer) should include the following:
Name, Company, Phone, Cell, Link to last ticket entered
by user (just use hyperlink of date) and Link to last
ticket entered by company (just use hyperlink of date).
13. In the new field Company, when you hover over it a
box should open (like in the user name) and offer the
following data:
Number of Open Tickets: less than 5, more than 5
Number of Tickets Closed past 30 days:
Time Spent past 30 days:
14. The system is allowing me to update tickets
without adding time spent. This must stopped.
15. The assignment system figures to prominately -
i.e. it does not seem to be permanent - i.e. it can be
too easily changed. The status and assignment need to
be set - and should be editable - by clicking edit or
something. So the original ticket the yellow part
should have have a description of the problem as
entered by the user. The Engineer it is currently
assigned to. And the status Pending, Contacted, Open,
Closed
16. Also, there should be a way to edit the
description area in past entries (in the event of
misspellings, or corrections - any time these are
changed it should be logged for a manager to review).
17. Order - Entries should be most recent to oldest.
right now it is the opposite.
Log in to post a comment.
