BASE will not display reports. The first page begins to load, but it never finishes. The connection times out in the AppPool (suggesting that a runtime error has crashed the pool). An error displays after several minutes.

Any ideas on how to troubleshoot this?

J Wolfgang Goerlich

Symptoms:

Internet Explorer first displays:
Basic Analysis and Security Engine (BASE)
PHP has encountered an Access Violation at 733245E7

And then Internet Explorer displays the generic error message:
Internet Explorer cannot display the webpage

httperr1.log displays:

2010-03-05 23:24:59 192.168.1.190 1143 192.168.1.190 80 HTTP/1.1 GET /base-1.4.4/base_main.php - 1 Connection_Dropped PHP+AppPool
2010-03-05 23:29:04 192.168.1.190 1176 192.168.1.190 80 - - - - - Timer_ConnectionIdle -
2010-03-05 23:41:29 192.168.1.190 1175 192.168.1.190 80 HTTP/1.1 GET /base-1.4.4/base_main.php - 1 Connection_Dropped PHP+AppPool
2010-03-05 23:42:39 192.168.1.190 1225 192.168.1.190 80 HTTP/1.1 GET /base-1.4.4/base_main.php - 1 Connection_Abandoned_By_AppPool PHP+AppPool

Environment:

BASE 1.4.5
Adodb 5.10 (for PHP5)
PHP 5.1 (5.1.6)
Snort 2.6.0
SQL Server 2008 (64-bit)
Windows Server 2008 R2 (64-bit)