The configuration file has been checked by hundreds on users and it's working as expected, but just one user has the wrong password message. Are there any requirements in Windows 10 that would be missed for the decryption to works?
This looks like the user is entering the wrong password. Did you check that they are using the correct keyboard layout? You can e.g. verify that the password is entered correctly by typing it in Word...
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Yes, everything seems ok and it's only numbers to be language related. I tried uninstalling, deleting every folder and reinstalling, it's still the same, like the decryption does not work. Both person are with Windows 10. There are no extra antivirus. The good think it's that only 2 persons are affected from all, but also harder to troubleshooting
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I don't think this is a bug / problem with SEB or the .NET framework. There must be some issue with the entered password. You could try to test the password without a kiosk mode active in the configuration, that way you could actually copy & paste the password from e.g. Word.
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Well, I think then you have a major problem with your computer or its configuration. You could check the Windows event logs (the one called "Application") to see what might be the issue.
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This looks like the user is entering the wrong password. Did you check that they are using the correct keyboard layout? You can e.g. verify that the password is entered correctly by typing it in Word...
There are only numbers in password, that's why I asked if are there any requirements that I can't think of.
Actually I tried everything, copy/paste from notepad etc. Now there is a second person with the same issue. Is it possible to be related with .NET?
Last edit: Demetris 2020-05-27
Regardless, did you type the password in another application beforehand to verify that it actually is correctly entered?
Yes, everything seems ok and it's only numbers to be language related. I tried uninstalling, deleting every folder and reinstalling, it's still the same, like the decryption does not work. Both person are with Windows 10. There are no extra antivirus. The good think it's that only 2 persons are affected from all, but also harder to troubleshooting
I don't think this is a bug / problem with SEB or the .NET framework. There must be some issue with the entered password. You could try to test the password without a kiosk mode active in the configuration, that way you could actually copy & paste the password from e.g. Word.
SEBConfigTool.exe is not even starting
Last edit: Demetris 2020-05-27
Well, I think then you have a major problem with your computer or its configuration. You could check the Windows event logs (the one called "Application") to see what might be the issue.
Yes, probably it's something corupted or broken or striped-down on their system
Yes, probably it's something corupted or broken or striped-down on their system