It seems that for some years people have been submitting occasional support requests to this tracker, but the product developers received no notification of the fact, and the questions therefore remained unanswered. Hopefully most of them were subsequently answered in a different place, such as the saxon-help mailing list or forum (which remain the preferred places to get support). All old items on this tracker have now been closed. It appears the tracker is now working properly, and new questions submitted here should get an answer. An advantage of using this tracker over the saxon-help forum is that attachments are accepted. However, the preferred route is to use the saxon-help mailing list, which has the benefit of being archived and easily searchable at www.markmail.org.