Installation on IIS

This page describes the basic steps of the installation based on IIS 7.5 on Windows Server 2008 R2. Other versions of IIS and Windows will be similar.

Prerequisites

Starting from a clean installation of Windows Server 2008 R2, follow these steps to get IIS installed and ready for running the proxy:

1. Using the Server Manager add these to your server if they aren't already installed:
   • Role: 'Web Server (IIS)'
   • Role Service: 'Application Development/ASP.NET'
   • Feature: '.NET Framework 3.5.1 Features' (with sub-features)
2. Open a command prompt as Administrator and execute this command (this may actually not be necessary depending on the order of installation, but it won't hurt either):

   %SystemRoot%\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe /i

Create Certificate

Before configuring RemoteSupport, you'll need a server certificate. You can use an an existing certificate, or create a self-signed one.

To create a self-signed certificate there are two ways:

• Using IIS Manager:
  1. Go to your server and open 'Server Certificates'
  2. Choose 'Create Self-Signed Certificate...' and fill in the requestd data.
  3. Export the certificate to a file
• Using makecert:
  • makecert.exe -pe -sr LocalMachine -ss My -a sha1 -n CN=<enteryourdescriptionhere> -sky exchange

Either way, you will also need to grant the ASP.NET user reading rights on the certificate store of the machine, as described on this page:

1. Start mmc.exe
2. From the File menu choose 'Add/Remove Snap-in...'
3. Choose 'Certificates' and press 'Add >'
4. Select 'Computer Account' and on the next page 'Local computer', Finish, OK
5. Browse to Personal\Certificates
6. Right click on your certificate and in the sub-menu 'All Tasks' choose 'Manage Private Keys...'
7. In the following Permissions dialog grant read access to NETWORK SERVICE, IUSR, IIS_IUSRS