Client unable to login to Hotspot (UAM Service is Down)

[Rudzuan bin Sulaiman]

Hi Walt,

I am having a problem to connect to the hotspot, with error message "UAM Service is dowm". I had manage to setup and install base on the installation guide. All look ok, I tested with the RADIUSdesk admin using the dvdwalt login, radcheck show success on the server machine. I am installing on ubuntu with CoovaChilli and freeRadius. radiusd and chilli process is running fine in the background. I am using 2 eth card, eth0 connect to internet with dhcp and eth1 connect to my AP hotspot for the client to access.

Once client connect to the AP, they manage to get the login screen, but unable to connect. response show "UAM service is down".

I had spent several day to try solved on the problem client can't login to the hotspot.

Please Help.

Rudzuan Sulaiman
Malaysia

[Joyex]

Hello,

it sounds that u must go in the radiusdesk to Menu > Tools > Logfile Viewer. There are two button one is green and one is red. U must click on the green, thats startet the radius Server.

Joyex

[Konstantin Lapochkin]

Hi, Rudzuan bin Sulaiman!
Are you using custom install? I mean not VM image.

Some scripts (include uam.php) use php short tags. Try to enable it in php.ini. If you using php-fpm you should enable it in both files: /etc/php5/cli/php.ini and /etc/php5/fpm/php.ini because some cron job use short tags too.

[Mfawa Alfred Onen]

Ans also ensure that the uam_secret matches for bothe CoovaChilli and the uam.php file.