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Help me with Trobleshooting

hogbob
2013-10-28
2014-11-03
  • hogbob

    hogbob - 2013-10-28

    OK - Since I last used QLC+ I have upgraded to OS X Mavericks
    AND upgraded to QLC+ V. 4.5.0 (a)

    Right now Im sitting with my normal fixtures and my normal Workspace-file that USED to work

    ONE thing is "wrong" - I do not have the terminator connected but that is normally not a problem

    "Everyting" seems fine inside QLC+ and the monitor shows values sent - and in my output my ENTTEC OPENDMX USB is shown as output with serial number and all..

    I say "Everything" because SOMETIMES when QLC+ is running my mouse and keyboard freezes completely and I have to reboot my Mac the hard way.

    BUT fixtures shows NO light whatsoever NOTHING

    I have checked addresses 2000 times - changed cables and so on. I have even tried a new "empty" Workspace file - and even tried to install QLC (without +)... - NOTHING

    So as I see it - either there is something in QLC+ 4.5.0(a) that is not working - OR something in Mavericks is blocking OR else my Opendmx Usb have stopped working

    Any Ideas ??

     
  • Daniel Nyström

    Daniel Nyström - 2013-10-28

    You need to uninstall the FTDI system drivers. Remove /System/Library/Extensions/FTDIUSBSerialDriver.kext and reboot.

     
  • hogbob

    hogbob - 2013-10-28

    Thanks - but ... no such file in my extensions ... No such file at all

     
  • hogbob

    hogbob - 2013-10-29

    So ... worked some more with this issue

    Installed QLC+ 4.5.0 on another Mac that are running Mountain Lion - worked fine

    So it is not my cables, fixtures or OpenDmx Box - and it is not QLC+ except for maybe not being entirely compatible with OS X Mavericks.

    ONE difference between the 2 Macs I see is that when I open Input/Output the working mac says. "GOOD" under "System Timer Accuracy" ... The Not working Mavericks system Says "Patch this widget to a Universe to find out" - although it IS patched (see enclosed pic)

    Anyone ??

     
  • hogbob

    hogbob - 2013-10-29

    SO Problem solved

    Problem was new USB driver from Apple :-(

    Disable the new driver: (Apple Terminal)

    cd /System/Library/Extensions/IOUSBFamily.kext/Contents/PlugIns
    sudo mv AppleUSBFTDI.kext AppleUSBFTDI.disabled
    sudo touch /System/Library/Extensions

    Solution found here:
    http://www.forums.dmxis.com/viewtopic.php?f=2&t=664

    Thanks to the almighty Internet !!

     
  • Massimo Callegari

    Thanks for this. I'm gonna add this information to the Q&A documentation page

     
  • Cristiano Ferreira

    My Enttec Open DMX clone device only works to QLC+ 4.6.1 or older on Mac OS X 10.6.8 (Snow Leopard). However it works perfectly on Win 7 on the same machine with the last version of QLC+. Tried many things listed above, I don't know what to do...

     
  • Michael Brennan

    Michael Brennan - 2014-11-03

    Hello All!
    I'm new to QLC(+) and DMX in general, and I'm having some of the same issues.
    I am using Mac OS X 10.6.8 and with QLC+ 4.6.1, the USB DMX device is listed and checked in the output tab, but no output to lights.
    With QLC+ 4.8.1, the device is not listed.
    I have uninstalled the drivers per the documentation, but with no success.
    Any help would be greatly appreciated.

     
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