The other side of spam

[Bob B. <bob...@br...>]

I am a volunteer network admin at Bright Hope, International, a non-profit
org whose mail domain (mail.brighthope.org) was recently blacklisted as
spamming.  We do not send spam, but do communicate with our constituents via
email newsletters or project-specific email broadcasts.  In either case, the
volume of email we send is usually to less than 100 recipients.  However,
mail.brighthope.org is hosted by Simplicato.com, a web- and email-hosting
service that also sends many thousand other, unrelated messages thru the
same server that we are assigned.

The Monday before Thanksgiving, the president of Bright Hope sent a message
to about 85 constituents.  Shortly thereafter, he received notification thru
various alternate channels (phone calls, his personal email on AOL) that
constituents were unable to reply to or contact Bright Hope via email.  All
received an automated reply indicating their email was blocked by SpamCop.
SpamCop's blacklisting continued for 48 hours, but some email sent never
reached brighthope.org mail accounts.

While working thru this, we discovered that Pyzor, Razor and other databases
were also used to blacklist spam.  Apparently, many of these alternate
blacklisting database systems, however, maintain the blacklisted domain
names such that blocking continues until someone attempts to appeal or
counteract or whitelist previously blacklisted names.

Being unfamiliar with how Pyzor functions, I am inquiring whether
mail.brighthope.org (207.99.47.53) may be in your blacklist and if so, how
we may appeal to take it out.

Thank you for your consideration.

Bob Biegon