#22 unable to create a change in remedy ver 7.6.04 sp5

[kamal]

Hi Guys,

I have recently started my focus on storage automation. In that process i have to automate change creation in remedy 7.6.04 sp5. so i have started exploring the options i have. i came across with Pyars. I kind of liked it.
I have started writing basic scripts to query the forms and pull data which i require. i got basic understanding of schema,feild ids and etc. however i am struck with creating a change process.

We have two schema 1) Change Management and 2) CS:Item Affected

To create a change i need to create entries in these forms. i have created fieldValue

fieldValue = { 4 : "kamal",
2 : "kamal",
536870934 : "Storage",
8 : "short description",
536870928 : 998543100,
536870935 : "kamal_nath@email.com",
536870936 : "Storage Manager",
536870937 : "DL-Storage-ManagerOnCall@email.com",
536900120 : "4",
536900122 : "4",
536900118 : "4",
536870957 : 1495657800,
536870958 : 1495701000,
536870951 : "Leveraged",
536870938 : "Detailed description",
536870955 : "Storage Infrastructure",
536870943 : "Back Out Plan",
536870945 : "verification",
536870925 : "Maintain",
536870927 : 1,
536870920 : 0,
536870932 : 0,
536870921 : 0,
536900140 : 0,
536870917 : 0
}
entry_id = ars.CreateEntry('Change Management',fieldValue)

It throws me below error

Traceback (most recent call last):
File "C:/Users/kamal_nath/PycharmProjects/Next step/remedy.py", line 46, in <module>
entry_id = ars.CreateEntry('Change Management',fieldValue)
File "C:\Python27\lib\site-packages\pyars\erars.py", line 1130, in CreateEntry
raise ARError (self)
pyars.erars.ARError: An WARNING (0) occured: None

Process finished with exit code 1

can anyone please help me in debuging this

Thanks,
Kamal

[Ergorion]

Dear Kamal!

I have not seen a Remedy server for a couple of months... and as you do not get a hard error, it's a bit hard to tell from the distance. However, could it be that the Change form is a join form? I remember that there were constraints (inside Remedy) on when/how you could create an entry in a join form.

Based on your description, I guess, I can rule out that you are trying to run this with 64bit under Linux?

Hope that helps,
Axel